Inside Sales Representative

3 weeks ago


Ottawa, Canada PureLogic IT Solutions Full time

Inside Sales Representative is the liaison between the Account Executives, Sales Engineers, manufacturers, and customers. Inside Sales Representative ensures customer orders are entered in a timely manner, producing and maintaining quotes within the sales process, and tracking delivery of product, software, and services._

**Key Responsibilities & Accountabilities**
- Quote preparation for hardware/software/service
- Verify technical configuration with SE or distribution
- Leverage vendor registration discounts and apply
- Shop for best value / service from distribution
- Prepare quote accurately as per internal procedures and AM requests
- Occasionally provide to client if directed by AM
- Ensure all support and services are accurately reflected on
- Ensure proper taxes/info/special instructions on quotation based off standard procedures
- Process customer purchase orders
- Ensure all data is correctly reflected at all stages on purchase orders when working with vendors
- Work with client as needed for verification, etc. for smooth/efficient delivery
- Proactive order tracking and ETA escalation
- Work with team when required to ensure all agreed to dates are meet
- Engage outside help if required
- Work with dates such as March 31 (Gov Year End), project installs, etc. that are not flexible.
- Help maintain and further qualify sales opportunities
- Work closely with Account Executives and System Engineers to determine solutions which best meet client needs
- Proactively request feedback for quote/project completion
- Assist when required for background information
- Assist when required for deal registration and manufacture programs
- Cross-train with Procurement Representative
- Acquiring and leveraging Industry Technical knowledge
- Develop ability to understand basic concepts of networks, servers, storage, backup
- Develop ability to configure systems including desktops/workstations, servers, etc.
- Develop ability to leverage manufacture tools for configurations
- Cold calling and outbound Sales lead generation
- Client invoicing via internal policy or procurement to pay system (GoC)
- Vendor bill matching and working with VP of Finance to ensure cost of goods’ accuracy
- Process returns and credit
- Paper documentation system as backup to NetSuite (ERP/CRM)
- Reporting and SPIFF Claims

**Other Skills & Attributes**
- Minimum 5-10 years related experience with VAR or related field.
- Knowledge of both Government and commercial IT procurement procedures.
- Knowledge of NMSO/NESS/DISO/PISA procurement policies and procedures.
- Industry supply chain understanding and manufacture contacts.
- Demonstrates sales aptitude, good listener, self-motivated
- Bilingualism (English and French) is an asset.
- Bookkeeping knowledge.
- Well organized with effective time and activity management skills.
- Strong multi-tasking and prioritization skills.
- Strong ability to provide outstanding customer service to both interval and external clients.
- Excellent written and verbal communication skills.
- Able to work independently as well as on a team.
- Strong organisational and judgement skills.
- Quick problem-solving skills with solutions that benefit both company and customer.
- Systems literacy and proficiency in MS Applications, including Outlook, Word, Excel & Powerpoint.
- ERP/CRM/Accounting Software experience (NetSuite).
- Quick learner with acute attention to detail.
- Strong mathematical skills and retention of data.
- Self confident with the ability to work well in a fast-paced environment.
- Common sense and level-headedness.

**Work Model**

We promote work-life balance and Family is one of our values. We enable our employees to work from home and from the office by providing a hybrid work model with flexibility.

**Our Commitment to You**

**About PureLogic IT**

PureLogic IT provides innovative IT solutions for the Federal Government and private sector organizations. We enable outcomes as a secure and trusted technology service provider across current and emerging technologies. With expertise across all areas of IT including cloud technology, software solutions, and infrastructure, as well as professional services - it’s what we do and how we do it that makes us different. We are a Canadian, women-owned, equal opportunity employer with a family culture and passion for giving back. Strong. Secure. Engage. _Together_**_. _**This is our Mission.



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