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Inside Sales Representative

4 months ago

Ottawa, Canada Beacon Building Products Full time

**Beacon Building Products Canada is one of the largest distributors of residential and non-residential roofing and complementary building products in North America.**

**Beacon currently has 589 locations in 50 US states and 6 Canadian provinces and more than 8500 employees. We are known throughout the building supply industry for having the best team, integrity, exceptional service and quality building products.**

**We are currently seeking an experienced Inside Sales Representative, specializing in Residential and Commercial Roofing products in Ottawa, ON.**

**What can I expect?**- Competitive Pay- Health, Dental and Vision Insurance- RRSP Company-match Plan- Paid Time Off plus Holidays- Potential for Training and Certifications as needed.

**What will my day-to-day look like?**- Provide excellent customer service using professional communication skills.- Primary responsibilities - order taking, delivery scheduling, and assisting walk in counter sale customers.- Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.- Ensure accurate computer transactions.- Maintain customer relations through phone goodwill to existing customers.-
- Possess ability to overcome objections or concerns of potential customers by utilizing technical expertise- Maintain and convey all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.- Handle incoming customer complaints in a prompt and courteous manner;- Attend to all training sessions for inside sales representatives.- Support Beacon’s strong safety culture.

**What are the requirements?**- Two (2) years’ experience in customer service and inside sales, construction industry experience required.- Ability to work under pressure and be multi-tasking.- Strong knowledge of Word, Excel and Outlook. Experience with Mincron and/or AS- 400 would be an asset.- Experience in project management and business administration would be an asset.- Ability to look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.- Clear communication skills.- Strong ability in negotiation and problem-solving techniques.

**What will give me an edge over other applicants?**- 1-2 years previous Customer service experience.- Experience with building products/warehouse.

**Work remotely?**- No

**Job Type**:
- Full Time

**Schedule**:
- Day Shift- Monday to Friday