Quality Improvement and Risk Management Lead

2 weeks ago


Oshawa, Canada CMHA Durham Full time

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

**Responsibilities & Duties**
- Facilitates the management, collection and analysis of clinical and non-clinical CMHA data at the staff, client, family, and community and stakeholder level to find opportunities for quality improvement, risk management and service enhancement opportunities.
- Participates as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives.
- Liaises with staff communicating and promoting the importance of continuous improvement goals.
- Supports teams on the use of continuous quality improvement and risk management tools and processes, as well as provides resources to staff to achieve, or exceed goals.
- Oversees the quality improvement plan activities and develops quarterly and annual Quality reports while ensuring compliance with standards.
- Leads the Accreditation and certification process with the organization.
- Leads the Service Feedback process including assisting employees in early resolution and connecting with complainants to investigate and provide recommendations.
- Responsible for gathering and evaluating risk management data from the organization and analysing data for patterns and trends in care delivery.
- Assist with organization wide education and capacity building related to risk management and quality improvement.
- Coordinates consumer input/feedback surveys reviewing results and providing recommendations for improvement.
- Collaborates with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies.
- Participates in various internal/external committees and community of practices.

**Requirements**:

- Bachelor’s degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration or Human Services).
- Minimum of three - five years recent experience in leading/facilitating quality improvement initiatives (design, implementation and/or evaluation).
- Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, IHI/Quality Leaders or other equivalent).
- Knowledge of interdisciplinary care models.
- In-depth knowledge of issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control and management and clinical information systems.
- Knowledge of local and national issues and trends in managed care and primary health care.
- Excellent verbal, written and presentation communication skills
- Ability to work effectively with staff and community organizations
- Self-motivated, organized, creative and able to work independently with good judgement
- Ability to minimize risks adhering to established policies and procedures
- Ability to initiate, manage and implement multiple tasks simultaneously
- Ability to effectively attain, or exceed, organizational goals and objectives and proactively drive quality improvement
- Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) as well as the Internet.



  • Oshawa, Canada Lakeridge Health Full time

    **Non-Union** LAKERIDGE HEALTH Position: Quality Improvement Leader Program: Quality, Risk, & Person-Centred Care Status: Full Time Location: Lakeridge Health Ajax-Pickering **Salary**: $42.878 - $53.590 per hour UNEX: 2300001266 This vacancy is open to all qualified applicants commencing May 16, 2023 and closing at 11:59pm on May 23,...


  • Oshawa, Canada Grandview Kids Full time

    Every child and youth living life at their full potential About Grandview Kids Grandview Kids provides an array of specialized programs, rehabilitation services, and outpatient clinical treatments to children and youth with physical, communication, and developmental needs. Programs and services –


  • Oshawa, Canada Durham College Full time

    **Durham College**: The Manager, Academic Quality Assurance (AQA) contributes to the academic quality and success of programs at Durham College by coordinating, implementing and overseeing the internal and external review and renewal processes of programs. Working under the direction of the Associate Dean, Teaching, Learning and Program Quality in the Centre...

  • Quality Coordinator

    3 days ago


    Oshawa, Canada Android Industries Full time

    Do you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvement. We...


  • Oshawa, Canada Extendicare Full time

    **Job Description**: Time Type: Full time - When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. - If you have a passion for caring,...

  • Quality Coordinator

    4 days ago


    Oshawa, Canada Android Industries Full time

    Do you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvement. We...

  • Quality Manager

    5 days ago


    Oshawa, Canada Aecon Full time

    What is the Opportunity? Ensure Quality Program requirements applicable to the Nuclear Island segment are effectively implemented. Develop and implement project specific procedures and work instructions to support construction activities. Manage the Quality Team assigned to support the Nuclear Island segment. Interface with the engineering,...

  • Quality Manager

    3 weeks ago


    Oshawa, Canada Aecon Full time

    What is the Opportunity? Ensure Quality Program requirements applicable to the Nuclear Island segment are effectively implemented. Develop and implement project specific procedures and work instructions to support construction activities. Manage the Quality Team assigned to support the Nuclear Island segment. Interface with the engineering,...


  • Oshawa, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Manager Grocery

    2 weeks ago


    Oshawa, Canada Store Management Full time

    Postal Code: L1H 7K5 Looking for an exciting and fulfilling place to work? You've come to the right place! We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.  Launched in 2010, FreshCo's commitment to delivering top quality...


  • Oshawa, Canada Realstar Management Full time

    We are currently seeking an Assistant Property Manager to live and work at one of our properties in - **Oshawa, ON**. This position would require you to live on-site and work one weekday each week, every second weekend and on-call some evenings. **What we offer to employees** - Rent-reduced, three-bedroom townhouse - Extensive and ongoing training programs...

  • Quality Engineering

    1 week ago


    Oshawa, Canada General Motors Full time

    On-site: This position requires an employee to be on-site on a full-time basis. There’s never been a more exciting time to work at GM’s Oshawa Assembly. At Oshawa Assembly, we’re starting a brand-new chapter and are already building both the Chevrolet Silverado HD and LD trucks in less than a year. We’re on the journey to achieve our vision...

  • Quality Engineering

    1 week ago


    Oshawa, Canada General Motors Full time

    On-site: This position requires an employee to be on-site on a full-time basis. There’s never been a more exciting time to work at GM’s Oshawa Assembly. At Oshawa Assembly, we’re starting a brand-new chapter and are already building both the Chevrolet Silverado HD and LD trucks in less than a year. We’re on the journey to achieve our vision...

  • Quality Engineering

    1 week ago


    Oshawa, Canada General Motors Full time

    On-site: This position requires an employee to be on-site on a full-time basis. There’s never been a more exciting time to work at GM’s Oshawa Assembly. At Oshawa Assembly, we’re starting a brand-new chapter and are already building both the Chevrolet Silverado HD and LD trucks in less than a year. We’re on the journey to achieve our vision...


  • Oshawa, Canada Realstar Management Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are currently seeking an Assistant Superintendent Standalone or Team to work at one of our properties. This position would require you to...


  • Oshawa, ON, Canada E.S. Fox Ltd. Full time

    Fox Limited (ESFL) has set the standard for safety and quality in the construction and fabrication industry. Fox Limited Nuclear Services Division is a people-first, environmentally conscious, socially responsible, Engineering, Procurement, and Construction (EPC) provider in the nuclear sector. Fox Limited's Nuclear Services has contributed millions of...


  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...


  • Oshawa, Canada Pristine Contracting Inc. Full time

    **Job description** Pristine Contracting is looking for a Interlock/Hardscaping Lead hand who has 5+ years’ experience in the installation of interlock, brick, concrete, stone, retaining walls and must be able to work machinery. Our projects are physically demanding, and require physically fit and motivated individuals. **Serious applicants...


  • Oshawa, Canada Aecon Full time

    What is the Opportunity? Overall responsibility for project's compliance to Aecon's Project Controls standards & applicable contract documents. Establish and maintain the project's integrated Project Controls systems, oversee the setting of the cost & schedule baseline. Lead meetings focused on communicating project performance status to the wider...


  • Oshawa, Canada Lakeridge Health Full time

    **LAKERIDGE HEALTH** Position: Patient Care Manager Program: Healthy Aging Department: G8, 5F Inpatient Rehabilitation Unit, Geriatric Assessment and Intervention Network, Geriatric Consult Team Status: Full Time Location: Lakeridge Health Oshawa with cross-site responsibilities **Salary**: $51.302 - $64.128 per hour UNEX - 2300000960 This vacancy is...