W0323 Systems Administrator/operations Support

3 weeks ago

Guelph, Canada WIZECH INC. Full time

Contract term: 12 months

Hybrid: 3 days onsite per week is required

**Responsibilities**:

- Responsible for analysis, investigation and resolution of production batch processing failures.
- Responsible for escalation of batch processing incidents to technical support teams, clients and management.
- Provide Operational system updates/upgrades and address issues involved during these tasks.
- Implementing batch and online system Change requests.
- Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training communications and procedural documentation.
- Participate in Yearly Systrust Audit.9-Plan and participates in semi Annual Disaster/contingency recovery exercises.
- Responsible for providing specialized automated scheduling expertise and to advice to peers and clients regarding batch processing scheduling options.
- Responsible for modifying the automated scheduling tools to meet client needs for increased operational efficiency.
- Responsible for providing technical expertise and guidance relating to technical standards for production batch processing and the use of automated scheduling tools.
- Providing technical expertise in the area of job optimization, problem analysis and use of processing utilities.
- Coordinating the collection of data for statistical analysis of production performance results to use in assessing workload and production scheduling.

**Experience and Skill Set Requirement**

**Evaluation Breakdown**

**1. ZOS mainframe support - 25%**

**Parameters**:
**2. CA7 - 25%**

**Parameters**:
**3. Documentation and Communication skills - 5%**

**Parameters**:

- Demonstrated knowledge of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal and written communications skills.

**4. Technical and problem solving - 5%**

**Parameters**:
Demonstrated abilities to administer and maintain continuous operations of production scheduling and batch processing.

**5. Service Management tools - 5%**

**Parameters**:
Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

**6. Communications, Collaborations and analytics tools - 5%**

**Parameters**:

- Demonstrated knowledge of OS365 Suite of products.
- Demonstrated Ability to review and access ongoing and changing client requirements.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $55.00-$70.00 per hour

**Experience**:

- CA7 automated scheduling tools and client scheduling process: 5 years (required)

Work Location: Hybrid remote in Guelph, ON N1L 0G5

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