Order Management Administrator

3 weeks ago


Winnipeg, Canada Tilray Full time

**Order Management Administrator
- Winnipeg, MB or Ste. Agathe, MB**

**Meet Tilray Wellness**

Tilray Wellness is a division of Tilray, a global pioneer in the research, cultivation, production, and distribution of cannabis and hemp, currently serving patients and consumers in thirteen countries spanning five continents. Within North America, Tilray Wellness is focused on unlocking the power of hemp to support holistic health. The cornerstone of the Wellness portfolio is Manitoba Harvest, the world’s largest hemp foods company. Manitoba Harvest offers a portfolio of hemp food products to consumers across North America. We are proud to be a Certified B Corporation among a community of companies who meet higher standards of social and environmental performance, transparency, and accountability.

Our culture fosters entrepreneurial behaviors and collaborative solution discovery. We value doing the right thing, humility, serving the community, passion, productive discussion, and fun. As we harvest and harness the power of hemp, we are cultivating the world in which we want to live. One full of strong bodies, healthy hearts, and open minds. We are looking for team members who will embrace our purpose, believe in our values, fuel our culture, and spread the power of Hemp.

**About the Opportunity**:

- Manitoba Harvest has an opportunity for energetic and customer service driven **Order Management Administrator **to join our team. This position can be based out of our Winnipeg or our Ste Agathe, MB facility. Travel between the facilities may be required periodically. This position can be eligible for our Hybrid Remote Work Program.

**Scope**:
**Shift**: Monday-Friday, 8 am - 4pm

**Responsibilities**:

- Providing dedicated support to assigned customer accounts
- Keeping sales team informed of all activity pertaining to client accounts
- Supporting the sales team through data entry and data validation
- Monitor order status, and advise other teams of sales order changes, unusual orders, or larger volume orders to ensure efficient processing
- Daily monitor all orders that have shipped and save POD confirmation of deliveries
- Maintain customer and product portals.
- Answering inbound phone calls, responding to customer inquiries, or redirecting phone calls to other team members
- Building strong customer relationships
- Assist Finance Department in providing PO backups in a timely manner, researching account discrepancies, creating Return Material Authorizations (RMA’s) and investigating claims.
- Liaise with other departments to streamline processes and provide necessary order data to support business decisions.
- Work with third party warehouses to ensure smooth day to day operations.
- Process, monitor, and close shipments via EDI
- Present ideas and recommendations to streamline processes and improve day to day operations based on customer interactions.
- Other duties as assigned by the organization.

**Qualifications**:

- 1-2 years’ experience in an Order Management, Customer Care Representative or other account customer management roles
- Familiar with EDI systems
- Proficient with Microsoft Word, Excel, and Outlook
- Well-developed interpersonal skills written and verbal communication skills. Strong English is essential and bilingualism (English & French) is considered as an asset
- Ability to travel between the Winnipeg and Ste Agathe facilities when needed.

**We have to offer you**:

- In addition to a great working environment, we offer a full line of benefits:

- Group Extended Health, Dental, and Vision
- Life, AD&D and LTD
- EFAP Program
- Matching RRSP Retirement Plan
- Paid Wellness and Community Volunteer Days

**_About Tilray Brands Inc._**

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.



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