Bilingual Customer Service and Data Entry

6 months ago

Lachine, Canada SURGMED Group of Companies Full time

**DESCRIPTION DU POSTE**:

- Traiter les commandes, confirmer les tarifs des clients et la disponibilité des stocks.
- Effectuer la facturation des commandes.
- Examiner et traiter les factures de transport.
- Coordonner les livraisons et les expéditions.
- Préparer des devis et des notes de crédit.
- Coordonner les retours et traiter les non-conformités.
- Aider les clients à résoudre les problèmes et les préoccupations.
- Offrir une expérience positive et agréable aux clients grâce à une approche axée sur le service.

**COMPÉTENCES, CONNAISSANCES ET APTITUDES**:

- Expérience antérieure dans un rôle de service client, de préférence dans un environnement manufacturier.
- 2 à 3 ans d'expérience dans la préparation de devis, le traitement des commandes et la facturation dans un environnement multi-produits à volume élevé et rapide.
- Capacités de saisie de données.
- Familiarité avec les termes et conditions des contrats commerciaux.
- Capacité à absorber rapidement et à traiter des informations sur un large éventail de produits.
- Capacité à effectuer plusieurs tâches efficacement.
- Solides compétences organisationnelles, rigueur et motivation personnelle.
- Rapidité, précision et ingéniosité dans la résolution des problèmes des clients.
- Excellentes compétences interpersonnelles, verbales et écrites en grammaire et composition.
- Capacité à travailler aussi bien de manière indépendante qu'au sein d'une équipe.
- Bilingue - français et anglais (écrit et parlé), langues supplémentaires un atout.
- Maîtrise de MS-Office (Word, Excel, PowerPoint & Outlook), expérience des systèmes EDI un atout.

**Clause linguistique québécoise**:
Ce rôle exige que l'individu communique régulièrement avec des clients à travers le Canada, les États-Unis et dans le monde entier ainsi qu'avec des membres de l'équipe en dehors du Québec ; il est donc nécessaire que l'employé soit également capable de parler/écrire en anglais.

**POURQUOI VOUS AIMEREZ TRAVAILLER ICI**:

- Régime d'assurance maladie et dentaire parrainé par l'employeur.
- RVER (Régime volontaire d'épargne-retraite) et REER (Régime enregistré d'épargne-retraite).
- Jours de congé de maladie et congés pour obligations familiales.
- Environnement de travail convivial et amusant. Nous rions beaucoup ; cela rend chaque jour plus lumineux.
- Cafétéria magnifique avec des collations gratuites comme des fruits frais, du café et du thé.
- Parking sur place.
- Activités de renforcement d'équipe.
- ____________________________________________

**JOB DESCRIPTION**:

- Process orders, confirm customer pricing, and stock availability.
- Perform sales order invoicing.
- Review and process freight invoices.
- Coordinate deliveries and shipments.
- Prepare quotes and credit memos.
- Coordinate returns and handle non-conformities.
- Assist customers in resolving issues and concerns.
- Provide a positive and pleasant experience for customers through a service-oriented approach.

**SKILLS, KNOWLEDGE AND ABILITIES**:

- Prior experience in a customer service role, preferably in a manufacturing environment.
- 2-3 years of experience in preparation of quotes, order processing, and invoicing in a fast-paced high-volume, multi-product environment.
- Data entry capabilities.
- Familiarity with commercial contract terms and conditions.
- Able to rapidly absorb and process information on a wide range of products.
- Able to multitask effectively.
- Strong organizational skills, thorough, and self-motivated.
- Speed, accuracy, and resourcefulness when troubleshooting customer problems.
- Excellent interpersonal, verbal, and written communication skills grammar and composition.
- Ability to work well both independently and within the framework of a team.
- Bilingual - French and English (written and spoken), additional languages an asset.
- Proficiency with MS-Office (Word, Excel, PowerPoint & Outlook), experience with EDI systems an asset.

**Quebec Language Clause**

This role demands for the individual to regularly communicate with customers across Canada, the United-States and all around the globe as well as with team members outside of Quebec; and therefore, requires that the employee is able to also speak/write in English.

**Why You’ll Love Working Here**:

- Employer-sponsored health and dental insurance plan.
- VRSP (Voluntary Retirement Savings Plan) and DPSP (Deferred Profit-Sharing Plan).
- Sick days and time off for family obligations.
- Friendly and fun work environment. We laugh a lot; it makes every day brighter.
- Beautiful cafeteria with free snacks like fresh fruits, coffee, and tea.
- On-site parking.
- Team building activities.

Pay: $43,000.00-$48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

Ability

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