Loss Prevention Training Supervisor

7 months ago

Hamilton, Canada BLACKBIRD SECURITY INC Full time

Blackbird Security Inc is looking to hire a Hybrid **Loss Prevention/Uniform/Tactical Training Supervisor **in **Hamilton, ON., and surrounding areas.**

**Role Summary**:
Join our team as a Hybrid Loss Prevention/Uniform/Tactical Training Supervisor, and play a pivotal role in ensuring the ongoing success of Blackbird Security Inc. in delivering top-notch services to our retail clients in Toronto. As the Training Supervisor, you’ll be instrumental in building and leading a high-performing Loss Prevention and Security team, providing the necessary training and support to equip them for their responsibilities in the field.

**What’s in it for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to excel in your role
- Career advancement opportunities through internal promotions
- Recognition programs and bonuses
- GoodLife Fitness Gym Membership: Enjoy a 25% discount on all membership tiers, $0 enrollment fees, and the ability to share membership with a family member after completing the probationary period.

**Responsibilities**:

- Coordinate and oversee the training of Loss Prevention Specialist guards in collaboration with Regional and District Managers.
- Coordinate Use of Force certification for Loss Prevention Specialist guards with the Training Team.
- Ensure clear communication with staff and uphold professional conduct standards.
- Train all Loss Prevention Specialist guards to meet company standards and facilitate their continuing professional development.
- Identify training gaps in current LP guards and develop plans to address them.
- Ensure all LP reporting meets company standards, and prevent false arrests by ensuring adherence to mandatory loss prevention elements.
- Conduct site-by-site audits of LP results and provide frequent check-ins to assess guards’ understanding of protocols.
- Act as a liaison with law enforcement when necessary.
- Cover billable LP time when required and perform other related duties as assigned by management.
- Fully support the Management Team in operational functions of various sites
- Knowledge of company/ client policies to deliver superior quality of operational services and to ensure the well-being and preparedness of guards
- Ensure site staff is fully trained, well-dressed, and possess the necessary knowledge to comprehend and follow their duties and responsibilities
- Ensure guards are following Post-Orders and adhering to company and client policies
- Mentor guards to ensure high quality services are being provided
- Regular duty shifts will be part of your schedule
- Ensure all staff understand how to complete and file regular site and duty reports accurately, professionally, and in a timely fashion
- Assume leadership and maintain positive working relationships with site guards
- Provide excellent customer service to our clients, customers and patrons
- Perform safety and security duties with the highest standards of professionalism and integrity
- Complete incident reports and all required documentation for security purposes.
- Identify security violations/ threats, diffuse volatile situations and intervene accordingly, adhering to company policies
- Respond to emergencies and escalate to law enforcement agencies as required
- Holds a valid Ontario Security License and Use of Force Certificate.
- Previous supervisory and training experience is essential.
- Demonstrated experience in arresting and detaining shoplifters.
- Proficient in loss prevention procedures, both in theory and practice.
- Possesses a valid driver’s license and own vehicle (preferred).
- Excellent communication skills in English, both verbal and written, and proficient in electronic communication.
- Willingness to attend meetings and training sessions to enhance skills.
- Knowledgeable about safety processes and procedures.
- Ability to lead with clear objectives and effectively manage a team.
- Ability to work without close supervision
- **About us**_
- Make a difference by joining Canada’s fastest
- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team, flexible schedules and competitive wages._
- We are a National Canadian security company servicing clients coast to coast with major branches across Canada's all 10 provinces. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our reputation is built by exceeding standards of performance and providing superior customer service to our clients. We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more._
- **Join our dedicated security team today**_

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: No less than 40 p

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