Automotive Service Advisor

4 months ago


Red Deer, Canada Lightspeed Innovations Full time

Lightspeed Innovations is a family-run performance automotive workshop in Red Deer, Alberta. We have a dynamic and highly skilled team that specializes in building our customers dream performance vehicles. We aren't your usual run-of-the mill workshop, and we enjoy projects that are out of the ordinary.

**Duties**:

- Communicate service recommendations to customers based on technician diagnostics
- Handling customer inquiries and requests promptly and professionally
- Write repair orders, create estimates, and send them to customers.
- Obtaining quotes for parts from vendors
- Liaising with other departments to provide accurate delivery timescales for ordered parts to enable efficient workflow scheduling
- Update customers on the repair status of their vehicle, ensuring accurate information is provided and delivery and completion timescales are given (where applicable).
- Booking appointments for customers using the internal calendar software
- Processing vendor invoices and receipts to assist with Accounts Payable processing
- Processing of incoming mail and parcel deliveries
- Collect payments, including cash, checks, and the use of a card machine POS terminal.
- Administration of the CRM software
- General administration, including but not limited to the use of Microsoft Office packages and internal software

**Requirements**:

- Excellent customer service and communication skills
- Familiarity with basic automotive terminology and repair processes

We are a small team of six, so we all help each other out when required. We also have regular team-building events; our most recent was an evening of go-karting, and we have free lunch on Wednesdays

Pay: $19.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

Work Location: In person


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