Service Advisor

5 months ago

Red Deer, Canada New West Truck Centres Full time

**Why Work Here**

New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks.

**Treated Well.**

Your direct manager is a well-respected and knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about their team and take the time to listen to their concerns, offering guidance and support when needed.

**Trained Well.**

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

**Paid Well.**

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Base salary for Service Advisor is $46,000.00 - $52,000.00 per year, with eligibility for a monthly bonus.

**Service Advisors role**

Under the supervision of the Service Manager, the Service Advisor will welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and rapport. They are the first point of contact for most of our customers and visitors.

**Customer Relations - 60% of your time is spent here**
- Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
- Inspect all vehicles when obtaining VIN; inform customer if work is needed (lights, blades, etc), and provide an estimate for additional repairs.
- Act as a liaison between the customer, Service, Parts and Sales Departments.
- Obtain as much information about the customer and vehicle data upon their arrival
- Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales
- Verify the customer’s method of payment before the required repairs begin
- Ensure accuracy of customer data in our computer system

**Problem Solving - 40% of your time is spent here**
- Hands on work, get in there and fix it
- Test vehicles to ensure they meet safety standards and are running properly
- Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance

**Education/Certification**
- Post Secondary Education, Diploma or University Degree in related field is an asset
- Class 1 or Class 3 driver’s license, is an asset

**Experience**
- Outstanding customer service skills
- Experience in the industry is not necessary, however preference will be given to those with experience in heavy duty trucks or automotive, especially with commercial vehicle experience
- Basic understanding and ability to operate a computer including Microsoft Office Suite and internal programs
- Must be able to work in a high pressure environment safely
- Must be able to present yourself in a positive, professional manner to colleagues and customers
- Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public

**3 Things To be successful as a Service Advisor**

1. Internal drive & curiosity to get to **Why**

2. Always willing to help out

3. Never stop learning

**Other details**
- The above description is a summary of responsibilities and is not an exhaustive list of duties. A comprehensive job description will be provided to you in the interviewing process
- Professional references will be required

**About Us**

We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

Pay: $46,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- B

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