Customer Operations Intern

8 months ago

Toronto, Canada Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**About the role**:
We are looking for a Customer Operations Intern to join our dynamic team. In this role, you have an opportunity, to bring your energy, innovative approach, and creativity to help bring the best medicines to patients. You will also be able to learn more about the exciting and dynamic world of the pharma industry as you will support various business functions within our Customer Operations Team, particularly our Business Integrity Office (BIO), Meeting Planning (MP) Team. You will gain practical experience in event coordination, logistics, and project management within a dynamic professional environment. You will collaborate with cross-functional peers and external customers (Health Care Professionals) to ensure each event is executed flawlessly and compliantly.

**As a Customer Operations Intern you will**:

- Provide support to the Meeting Planning team and Meeting Owners in the planning and execution of meetings attended primarily by Health Care Professionals (HCP) e.g., Advisory Board Meetings, Consultancy Meetings
- Have the possibility of travelling within Canada to provide onsite support at the meetings.
- Provide exceptional customer experiences to both internal business partners (cross-functional teams such as Marketing & Medical) and external Healthcare Professionals (HCPs) through end-to-end coordination & execution of the contracting process.
- Work collaboratively with the team to optimize processes and assist with the design, updates and improvements of our Sharepoint /Teams sites.
- Provide administrative support to the Customer Operations team and lead and/or provide support on projects and ad hoc requests.
- Lead team meetings, provide reports for periodic departmental updates, as well as updates to business units and other partners.

**Who we are looking for**:
**Education and qualifications.**
- Confident communicator.
- Flexible thinker and problem solver.
- Ability to follow established processes and adhere to standards.
- Customer service skills.
- Organized, detail oriented diligent, and proactive team player.
- Managing multiple priorities and being adaptable.
- Learning agility, collaborative approach, team player attitude.
- Strong Microsoft office skills - Excel, Word, Powerpoint.
- Currently enrolled as a student in an undergraduate program.
- Can work both autonomously and within a team depending on the projects and team needs.

Lastly, to be eligible for this role, you **must be a student returning to full time studies in the fall or required to complete a co-op/internship in order to fulfill a program requirement.**

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLilly

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