Service Operator

3 weeks ago


Halifax, Canada CGI Full time

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
Job Position Summary

Organizational Status
- Reports to the Manager of the CGI Service Desk
- Interacts with clients of SCU who are the staff of Financial Institutions

Work Performed
- Track all activity via the Remedy tracking tool
- On a regular basis, follow up on all incidents and work orders for which the Consultant is the owner
- All tickets to be properly researched so they can either find the answer or provide enough details to the appropriate tier 2 for them to find the answer
- Responsible for the creation of Knowledge base articles for use by the group
- Occasionally creates documentation required by the group
- Work rotating shifts between the hours of 8am to 9pm ATL Monday to Friday

Required qualifications to be successful in this role
**Requirements**:

- Creative, self-starter with excellent interpersonal oral and written communication skills
- Ability to effectively solve problems and operate in a time-oriented environment
- Good working knowledge of Microsoft Office suite
- Preferred experienced in using a ticketing tracking tool, such as Remedy
- Preferred experience in credit union or other financial services
- Preferred university graduate with understanding of computer technology or a combination of experience and lesser education

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