Operations Supervisor

3 weeks ago

Halifax, Nova Scotia, Canada DHL Full time

Position: Operations Supervisor

RCS: L

What makesDHL great? Our People We know eachemployee's individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career withDHL today

DHL Express currentlyhas an opening for anOperations Supervisor(PUD) in ourfacility located inHalifax, Nova Scotia.We are looking for a high-potential leader who is ready to invest in building a team of motivated people. As the Operations Supervisor must be able to provide "hands-on" proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.The Operations Supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required.This role is also responsible for the maintenance and management of fleet.

How will you contribute to the success of DHL?

  • Recruits, onboard and train new employees to be successful on the job;
  • Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate employees;
  • Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established global operational standards and procedures;
  • Addresses Customer complaints and escalated items in a professional, expedient manner;
  • Responsible for the performance management of all team members and follows progressive discipline for all employees under their direct supervision;
  • Actively contribute to a proactive safety program in compliance with legislative requirements and the collective agreement;
  • Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results;
  • Plan and manages the schedules of employees on leave of absence, sick leave, vacation, etc. to ensure sufficient staffing needs to run operations;
  • Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, etc.);
  • Implements & follows up on Customer Service solutions as determined by Sales resource team;
  • Ensures successful implementation & continued application of scanning technology for all drivers/warehouse employees;
  • Ensures warehouse is organized and set up for next shift;
  • Maintains equipment in safe and efficient operating conditions at all times;
  • Collaborate closely with the national fleet team to assist with various fleet-related matters. This involves providing critical support and expertise to ensure the efficient operation of the company's fleet;
  • Coordinate and oversee vehicle maintenance activities, including scheduled inspections, repairs, and servicing. Ensure that all vehicles in the local fleet are in optimal working condition;
  • Performs other assignments as required.

Do you have what it takes to be an Operations Supervisor?

  • 3 years of experience in a supervisory or management position in a unionized environment (warehouse or logistics industry is an asset)
  • 2 years of experience in fleet maintenance and fleet management
  • Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act
  • Ability to make quick decisions and be agile to changing circumstances
  • Prior working experience with lean / process improvement initiatives
  • Must be able to work independently and collaborate as part of a team
  • Excellent interpersonal skills
  • Proven communication skills - written & oral
  • Demonstrated drive, initiative & flexibility to ensure task completion
  • Demonstrated time management & organization skills
  • College or University designation
  • Knowledge & compliance with Dangerous Goods
  • Experience working with Customs Canada and Transportation Canada is an asset
  • Experience managing operations with components of aviation regulations is an asset


Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and we believe in the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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