Service Associate

4 weeks ago

Toronto, Canada Shangri-La Hotel Full time

Shangri-La Toronto

Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality
As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency
Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
Ensure compliance to all hotel policies, standards and core practices
As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
Remove soiled dishes, linen, silverware and restore/replenish settings
Polish all glassware and related tableware used in food service.
Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards
Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items
Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation
Provide assistance to other F&B colleagues, when needed and undertake other ad hoc related responsibilities, as required.

**The following is considered mandatory for this position**:
Service Excellence - Leads by positive example to strive for service excellence.
Organized - High attention to detail with strong administrative skills.
Operational expertise - Demonstrates strong knowledge of Shangri-La service deliverables and Shangri-La Experience, SLTO service procedures, programs and policies.
Communication - 100% English language (verbal and written) proficiency.
Decision making and problem solving - Responds promptly, exercising sound and reasonable judgment, ultimately ensuring successful problem resolution.
Emotional maturity - Internally proud, outwardly gracious and humble.
Ethical and professional conduct - Fulfills responsibilities with highest integrity.

**Other Requirements**:
Minimum 2 year previous work experience in a world-class luxury brand and/or fine dining luxury level service knowledge and training
Required to work nights, weekends, and/or holidays
Current SmartServe and In Good Hands certification
Must be eligible to work in Canada

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