Field Service Specialist

6 months ago

Kitchener, Canada JMP Solutions Full time

The Automation and Robotics Division is a team of problem solvers who automate and improve manufacturing processes through innovative projects. Speed, precision, flexibility, adaptivity, and tenacity are traits that our people share with the robotic systems we create. With an intense focus on customer experience, we are growing rapidly and constantly evolving.

**What would a typical day be like?**
- Support customers experiencing challenges with existing robotic automation equipment by first gaining a thorough understanding of the current condition and issues
- Troubleshooting onsite or remote highly technical challenges with customers, often with little prior direct experience with the system or customer requiring support
- Perform scheduled semi-annual service visits
- Perform regular preventative maintenance on robots, including tasks such as oil replacements, cleaning, and lubrication to ensure optimal performance and longevity
- Provide an extraordinary customer experience while tackling field service requests
- Calibrate and troubleshoot PLC’s, robots, motion systems, and vision systems
- Test, and final implementation of a variety of robotic and flexible automation systems
- Provide input and feedback to team members to support continuous improvement
- Gain exposure to several industries including food, consumer packaged goods, and heavy machinery
- Given the nature of the work, employees do work over weekends or outside of standard business hours as required. Trips to customer sites in North America several times per year are required, typically lasting 1-2+ weeks per trip. Typical travel up to 60-80% of the year in North America.

**What qualifies you for this opportunity?**
- A minimum of 5 years in a manufacturing an/or integration environment using Rockwell/AB controls, HMI’s, sensors, and vision systems
- Experience with Robotics would be considered an asset
- Eagerness to roll-up your sleeves to troubleshoot equipment, turn wrenches, and check wiring
- Customer service onsite experience
- Ability to comprehend existing PLC and robot programs, electrical drawings
- Relentless pursuit of learning and growth in the world of industrial automation
- Loves to travel and be on the road, thrives in high pressure situations
- Experience with programming and electrical design
- A portfolio of projects in which you made significant contributions
- Proficiency with reading electrical and mechanical drawings
- Collaborating with a multi-disciplinary team on innovative projects

**What does JMP Offer You?**

Here at JMP, we offer a very generous compensation and benefits package including:

- Health
- Dental coverage
- RRSP Matching
- 401K Matching
- and more

**Convergix**

CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.

We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.

**JMP Solutions (a Convergix Company)**

**What does JMP value?**

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.
- **Integrity**: We do what we say we will do, every time, all the time.
- **Relationships**: We identify professional working relationships and create opportunities to develop those relationships
- **Collaboration**: We team together to achieve far more than we could on our own
- **Leadership**: We value people who lead by example, take pride in what they do and inspire others
- **Respect**: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
- **Excellence**: We set high standards of performance for ourselves and our team

**Why join the JMP team?**

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:

- Development and Career Growth
- Impact and Recognition
- Flexibility and Collaboration

JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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