Desktop/network Technician

6 months ago

Ottawa, Canada Le Cordon Bleu Ottawa Full time

**COMPANY PROFILE**

Founded in Paris in 1895, Le Cordon Bleu is considered today the largest network of culinary and hospitality schools in the world with more than 30 schools in 20 countries and 20,000 students of over 100 nationalities trained every year.

Le Cordon Bleu combines innovation and creativity with tradition through certificates, diplomas, and bachelor's and master's degrees, including an online degree in gastronomic tourism. Over the last century, Le Cordon Bleu has seen revolutionizing change as we have evolved from a Parisian cooking school to an international network of culinary arts and hospitality institutes. Our philosophy of achieving excellence through constant practice and refinement remains the same, even as we grow to meet the needs of the contemporary culinary and hospitality industries.

While our focus at Le Cordon Bleu is higher education, we have taken a particular interest in the public realm. We offer many fine restaurants and numerous bakeries and coffee shops under the Le Cordon Bleu trademark. In addition, we have expanded our activities to include various educational media such as culinary publications, instructional videos, TV series, cooking equipment, and more. Our privileged partnership and articulation agreements with various governments, universities, and culinary associations have allowed us to promote French Art de Vivre worldwide.

**JOB SUMMARY**

Reporting to the Global IT Manager (or any person assigned by the President), The Desktop/Network technician main role is to ensure that all the Le Cordon Bleu Ottawa employee can use efficiently the hardware and software in the infrastructure.

**EDUCATION**

College, Bachelor’s Degree or equivalent experience

**EXPERIENCE**

1-3 years of related experience

**KEY RESPONSIBILITIES**
- Manage and control the LAN/WAN connectivity (voice & data), security, remote access
- Maintenance of servers, desktop & portable, peripheral devices
- Provide day to day local and remote technical support to users; Provide after hours on call support if required
- Manage Audio / Video / TV system in Classroom, Phone system, Wireless system & Point of sales system
- Maintain the integrity of the systems, the security of confidential information to a structure outlined by management
- Maintain a clean and organized server room / work environment
- Ensure backup and recovery procedures are tested regularly.
- Autonomous and able to focus on personal assignments while remaining part of a team with proven ability to multitask.

**QUALIFICATIONS**
- At least one-year experience
- Knowledge of server infrastructure; Windows environment
- Experience with Microsoft Active Directory.
- Experience with Microsoft Office 365.
- Ability to work well with others, comfortable taking initiative and detail oriented.
- Excellent analytical skills and the ability to troubleshoot issues
- Excellent customer service skills and a genuine desire to help people.
- Ability to grasp new software quickly;
- English mandatory;
- CompTIA A+, MCITP: Enterprise Desktop Support Technician or similar certifications a plus

**Personal/leadership skills**:
**Professional and ethical behaviour;** demonstrates integrity, credibility, confidentiality, and responsibility in all interactions. Hands-on, flexible and adaptive attitude.

**Administrative skills**; provides leadership to and ensures accountability for achievement for results; very focused; strong organizational skills. Ability to work effectively with a wide range of constituencies in a diverse community.

**Communication skills;** possesses strong communication skills, both verbal, written and expresses thoughts in an organised, concise manner.

**Relationship management**; ability to build constructive and effective relationships with a broad and diverse group of Le Cordon Bleu’s employees.

**Market knowledge**; continuously seeks to stay current and be at the leading edge in his/her field and is committed to continuous learning.

**Flexibility**; can act in a climate of change, entrepreneurship and a family owned business cultured. Handle stress and demands in a calm thoughtful matter with the ability to prioritize, monitor and control operations. Is diplomatic and tactful; non-confrontational; recognized internal and external sensitivities.

We thank all applicants for their interest in LE CORDON BLEU. However, we will only contact applicants selected for an interview

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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