Field Service Representative, Power Quality

4 weeks ago

Delta, Canada Eaton Corporation Full time

Eaton’s ESSG CA Canada division is currently seeking a Field Service Representative, Power Quality.

**What you’ll do**:
Eaton’s Power Quality business is looking for a **Field Services Representative** for our Delta, BC location. This individual will be responsible for servicing uninterruptible power supplies and batteries and other company electronic-based products in a high-voltage environment at the customer’s site.

**In this function you will**:

- Perform emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.
- Be responsible for performing on-site or in-house servicing and repair of company products.
- Provide technical support to customers on operational or maintenance aspects of system equipment.
- Serve as customer contact on technical and service-related problems.
- Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.
- Act as a point of escalation for external customers.
- Participate in national strategic planning for Power Quality service organization, as well as regionally in coordination with the Eastern Regional Sales Manager and the Regional Service Sales Manager.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

**Qualifications**:
**Required (Basic) Qualifications**:

- Diploma or Degree in Electronics from an accredited institution or Certified Electronic Technologist or Red Seal Interprovincial Journeyman Electrician.
- Minimum 5 years of UPS, battery technologies, electrical service, or electronics experience.
- No relocation assistance is provided.
- Legally authorized to work in Canada without company sponsorship.

**Preferred Qualifications**:

- Must have the ability to utilize drawings, mathematics, handbook formulas, and a variety of precision diagnostic instruments
- Must demonstrate proficiency in all products and field processes before being dispatched to the field
- Good understanding of single-phase and three-phase circuit theory, analog and digital electronic circuit theory, and microprocessor controls and programming
- Must be proficient in the use of test equipment and software programs
- Adheres to all published WSG safety standards

**Skills**:
**Position Success Criteria**:

- Excellent communication and interpersonal skills
- Customer focus and time management skills are essential
- Strong analytical aptitude and complex problem-solving skills
- Effective time management, prioritization and project management skills
- Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
- Understanding of the company’s and competitor’s electrical, electronic and mechanical products
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

LI-MHT12

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