Customer Service Representative

3 weeks ago

Delta, Canada Quadra Business Services Full time

**Position**: Customer Service Representative
**Location**: Delta, British-Columbia (We work in a hybrid work model where we request a presence of 2days/week in the office)
**Status**: Contractual - 18-months (Maternity leave replacement)

Are you passionate about customer service and problem solving? At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player - you are Quadra

In brief, as a Customer Service Representative you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team in order to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service.
Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.

At Quadra, you'll not only be welcomed into a dynamic, innovative, and determined team, but also have the chance to join a group of professionals who are deeply passionate about our company. In return, we offer a stimulating work environment where personal growth is encouraged, and outstanding performance is recognized. Quadra is proud to be certified as one of the Best Managed Companies, and a Great Place to Work® ensuring that your experience here is truly exceptional.

Your responsibilities as a Customer Service Representative includes:

- Taking orders and processing them in our computer system
- Validating the information on purchase orders
- Ensuring that customer requests are handled satisfactorily and in accordance with the companies’ guidelines
- Assisting customers with orders, suggesting products, etc.
- Tracking orders and ensuring the appropriate status
- Working closely with sales representatives to connect to customer issues
- Reading and understanding all customer activities for the strategic accounts in Salesforce
- Managing account maintenance
- Reviewing various weekly / monthly reports
- Communicating with our logistics and procurement teams to ensure that the customer’s requirements and operational requirements are met
- Working in synergy with other departments to ensure full customer focus
- Being the Internal sales support for assigned accounts

**In order to succeed, you will need**:

- A college diploma in administration, business or in a related field
- A minimum of 2 to 3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
- Experience in supporting a commercial or sales department of individual
- Experience of supporting orders within an ERP system
- Possesses excellent verbal and written communication skills
- Have a strong work ethic and a passion to succeed. Compassion, integrity and honesty are very important qualities
- Ability to work both independently and team-oriented
- Desire to work in an environment where decisions must be made quickly and under pressure
- Excellent interpersonal, communication, and analytical skills
- Strong organizational and solutions-oriented skills
- Advanced computer skills with the Microsoft Office Suite and knowledge of working in a CRM (Salesforce would be an asset) and an ERP system

**Here are the perks of choosing this role at Quadra?**:

- Competitive salary
- Benefits coverage for our contractual employees
- Personalized training and strong onboarding plan
- Wellness Programs offered to employees to improve their quality of life
- Private, family-owned company with a solid infrastructure
- Advanced technology
- Pleasant daily work environment (Caring for each other and having fun are part of our core values)
- A company that promotes diversity and inclusion
- Employee Assistance Program (EAP)
- Opportunity for career advancement and development as we a growing company
- Participate in the Company’s social events
- Employee recognition
- And Much more

**British-Columbia Applicants**: The annual base pay range for this position is reasonably expected to be $45,000.00 to $55,000.00. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies and work location.

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