Trainer - Onethp One People Experience Project

1 month ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Trainer - One People Experience Project

**Job ID**:2024-36945

**Status**:Contract - Temporary Full Time (6) (April 2024 - November 1, 2024)

**Department**:Business Systems Transformation

**Role Level**:Professional Group (PG 06) - $29.90 - $37.42

**Site**:Flex First (with availability to work at all sites as required)

**Hours of Work**:37.5 per week

**Posted**:March 21, 2024

**Internal Deadline**:March 28, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. THP is comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Care Center at Humber. THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
Trillium Health Partners is undertaking the modernization of its business systems, specifically its human resources, payroll and staff scheduling systems, over the next two years. A project team has been established to oversee the planning and implementation of this project and it will be working with external partners and vendors throughout this process.

The OneTHP - One People Experience team is seeking six (6) Trainers. Reporting to the Manager, Workflow, Readiness, Training + Integration, in advance of the formal training period, trainers will support the testing of the new system, workflows, and functionality across the HR, Payroll, and Workforce Management modules. During the training period, Trainers will use the curriculum, lesson plans, and training materials created by the Training Team and external implementation partner to conduct training across the organization. Trainers will be required to update training materials and classroom content in alignment with system or workflow changes if/as needed. Trainers will also be responsible for training end users in a variety of settings such as large or small group settings in person or virtual, one-on-one and huddles, etc.

**Responsibilities (include and not limited to)**:

- Supporting the testing of the new system and functionality.
- Training end users (THP staff) on the new HR, payroll, and scheduling systems functionality.
- Preparing classroom for training sessions including the preparation of technology and print materials.
- Provide support to end users in classroom.
- Provide remediation support (where required).
- Support the overall logistics of the training venue - preparing registration, answer questions, take attendance, gather training surveys, etc.
- Follow up on issues that arise in training sessions.
- Collect feedback from trainees in class and communicate that information with the Trainer/Analysts and Manager.
- Become proficient in workflows across the platform and be prepared to answer questions.
- Assist with updating training materials.
- Administering end-user proficiency assessments and in-system checklists.
- Administering pre
- or post-live refresher, optimization, and skills enhancement training.

**Competencies**:

- Bachelor’s Degree, College Diploma, and/or relevant work experience.
- Strong communication, presentation, and facilitation skills - both written and verbal.
- Strong attention to detail.
- Comfortable working in a dynamic, fast-paced work environment.
- Adaptable to frequent and quick changes with understanding of change management principles.
- Customer service oriented.
- Ability to build strong rapport.
- Familiar using computers and can easily learn new technology.
- Previous training experience is an asset, particularly training related to SaaS, Oracle, etc.
- Experience in a health-care environment with a basic understanding of workflows related to HR, payroll, or scheduling systems is an asset.
- Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.) required; Visio experience is an asset.
- Must be available to work all shifts as required.

**Location**:
We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work (approximately 80/20). Acknowledging that the primary work space will be remote work from home, there will be times when onsite presence is appropriate just as there will be times when onsite presence may not be possible.

The expectation is that remote work locations, as part of the Flex First program, will be in the employee’s place of residence, and adhere to all THP policies and procedures, with special consideration towards privacy. Since employees should be available to return to the workplace with 24 hours’ notice, remote work outside of the province or country is not acceptable.
- Th

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