Collections & Credit Representative

2 weeks ago

Whitby, Canada Makita Canada Inc. Full time

**Job description**
Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?

**How Makita supports our team members**:

- Competitive salary and incentive program.
- Company paid benefits (medical/dental/vision/employee assistance plan).
- RSP Plan.
- Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
- Opportunities for career growth and an Education Reimbursement Program.

**What will you do?**

**What will you work on?**
- Review and release orders on “credit hold”
- Investigate and resolve any short payments, deductions, irregularities, or enquiries.
- Reconcile customer accounts.
- Provide customers with requested information (ex. statements, invoice copies, assistance with inquiries related to account).
- Work with other departments to ensure records are accurate and complete and/or resolving issues if needed.
- Assist with month-end, quarter-end, and year-end reports.
- Complete department filing.

**To be successful you will have**:

- Degree/Diploma in Business Administration or related field.
- A minimum of two (2) years of related experience.
- Familiar with information contained on credit reports (Dun and Bradstreet/Equifax)

**What you bring to the team**:

- Customer Service: ability to deal with customers in a professional manner to collect balances and assist when needed.
- Interpersonal skills: ability to build professional relationship with internal staff and external customers.
- Communication: express information (oral and written) with consistency and clarity. Use active listening techniques to effectively understand and provide feedback.
- Fluent in French an asset.
- Superior computer skills: MS-Office, AS400, data entry.
- Analytical: identify a problem or issue, gather information, develop a solution.
- Critical thinking: analyze and evaluate facts to form a judgement. Ability to be alerted to any potential warning signs that could impact the collection of a debt.
- Mathematical: high working knowledge and ability to accurately perform mathematical tasks.
- Negotiation skills: Professional demeanor with the ability to influence and collect balances owing.
- Organization: keep deadlines, prioritize tasks, multi-tasking, and planning.
- Experience dealing with national retail customers would be an asset.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$44,850.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Accounts receivable: 2 years (preferred)

Work Location: In person

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