Area Manager

6 months ago

Langley, Canada The Universal Group Full time

Are you a dedicated management professional with a passion for strategic planning, employee management, and fostering customer relations? If you have an eye for optimizing resources, a passion for safety, and the ability to lead a dynamic team, we invite you to step into the role of Area Manager - Traffic Services at The Universal Group.

**The Company**

The Universal Group is a full-service Traffic Control company driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make, everyday. They are the fabric of who we are and without question the reason for our success and continued growth.

The safety of our team members, and the public, is what drives us every day. As the largest traffic control supplier in Canada, we are the industry leaders in Traffic Control Personnel, Traffic Management Planning, Traffic Equipment Rentals & Supplies, and Occupational Health & Safety Training. Our traffic control field employees are reliable, highly trained, and capable of delivering excellent results you can depend on. We partner with the best equipment manufacturers in the traffic control industry to bring you the solutions you need and our highly skilled sign manufacturing teams are using the most up to date technology and materials delivering the best quality product.

Service is at the core of our business. Our clients receive exceptional attention from all Universal personnel ranging from front-line staff to hands-onto management teams. From the very first consultation to the last conversation with one of our skilled team members we make sure that the product we offer and services we deliver is second to none.

**Role Overview**:
As the Area Manager - Traffic Services, you will be responsible for the strategic management of our traffic control services. Your role encompasses overseeing contractor relationships, enhancing client experiences, ensuring regulatory compliance, and fostering a culture of safety. Your strategic thinking and leadership will drive the success of our traffic operations.

**Key Responsibilities**:

- Traffic Services: Build strong contractor relationships, assess client needs, and forecast traffic control requirements for future growth opportunities.
- Strategic Planning: Develop and implement strategies, policies, and procedures for effective traffic control management.
- Safety Culture: Instill a culture of safety, emphasizing personal protective equipment and adherence to protocols.
- Industry Awareness: Stay updated on industry trends, regulations, and competitor behavior.
- Account Management: Cultivate relationships with vendors and engage internal and external stakeholders.
- Collaboration: Liaise with Sales, HR, Health and Safety, and other departments to ensure seamless operations.
- Human Resources: Lead, mentor, and provide corrective action for direct reports. Collaborate with our in-house Recruitment team during traffic employee interviews.
- Finance and Reporting: Budget traffic service costs, generate usage reports, and deliver comprehensive project status updates.
- KPI Development: Create KPIs, provide insightful reports, and leverage data for continuous improvement.
- Documentation: Develop SOP documentation.

**Qualifications**:

- 5-7 years of professional experience, ideally in operations.
- Strong problem-solving skills and critical thinking abilities.
- Excellent communication skills (written and verbal).
- Track record of effective leadership and team management.
- Proficiency in planning, resource allocation, and project management.
- Budget management and financial acumen.
- Previous experience in traffic control is a plus.

**Why Join Us**:

- A large, growing company with room for promotion
- Extended healthcare benefits available
- An RRSP matching plan
- Competitive compensation package
- Parking on-site

**Working Conditions**:

- Office-based with typical business hours. Some flexibility required based on the needs of the business.
- Potential outdoor work involving light traffic equipment movement.

**Why Universal Group?**

The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Operations Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.

The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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