Operations Manager

3 weeks ago


Scarborough, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The Operations Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

- Highly complex service delivery; and/or
- Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
- Contract requirements that are highly complex; and/or
- Direct reports may include Contract Managers, Team Leads, and Technicians

BGIS Energy and Facility Services is a national provider of maintenance and repair services to petroleum marketers and fuel storage equipment owners who value uptime, increased revenue capture, cost management and integrity. The BGIS EFS team provides fuel systems operations excellence from both a maintenance and dispenser accuracy perspective nationwide. Unlike traditional industry fuel system service providers, we provide a true national platform with mínimal subcontracting of full scope maintenance and repair. We have the broadest mix in industry to support fuel systems and store facility needs.

**KEY DUTIES & RESPONSIBILITIES**

**For the assigned portfolio**:
**Portfolio Management**
- Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
- Responsible for ensuring KPI objectives are met.
- Creates, implements, and documents service delivery regimes associated with each client account.
- Collaborates with relevant stakeholders (internal and external) on service delivery including the management of all escalated issues
- Oversees the implementation of service delivery program changes as required.
- Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meets quality requirements.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives.
- Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

**Service Delivery Management**
- Responsible for meeting contractual service delivery obligations for each designated client environment
- Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
- Recommends solutions and implements appropriate actions for issues
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
- Provides on-call coverage to front-line team which requires open availability
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

**People Leadership**
- Responsible for employee-oriented activities including but not limited to employee engagement, training and development, performance management, hiring and retention, compensation recommendations

**Client Relationship Management**
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
- Acts as the focal point of escalation for issues pertaining to service delivery.

**Risk Management, Emergency Preparedness and Business Continuity Planning and Execution**
- Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
- Collaborates with relevant stakeholders on incident management-related requirements

**Health, Safety, Environment & Security**
- Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
- Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

**Project Management (including Client Transitions & Technology Implementations/Upgrades)**
- Dev



  • Scarborough, Canada ITN Food Corporation Full time

    Welcome to ITN Food Corporation! We are a small business located in Scarborough, Ontario. We are professional, engaging, fast-paced, and our goal is to provide our customers with the product and flavors from South Asia, locally. **Please NOTE**: _We will be re-locating to Vaughn officially in April 2024, which will be our new location. That being said, the...

  • Operations Manager

    6 days ago


    Scarborough, Canada Choy Foong International Trading Co Inc Full time

    Established in 1998 at Etobicoke in Ontario, Canada. Choy Foong International Trading Company Inc. has developed into a gigantic supplier serving over 2,000 groceries, restaurants, wholesalers, convenience stores, and supermarkets in Eastern Canada, mainly in the province of Ontario and Quebec. We supply groceries, rice, food, snacks, sauce, and daily...


  • Scarborough, Canada Tanisi Group of Restaurants Full time

    Duties: - Oversee daily operations of the restaurant, including managing staff, ensuring customer satisfaction, and maintaining quality standards. - Create and implement strategies to achieve sales goals and increase profitability. - Train and develop staff members to provide excellent customer service. - Handle customer complaints and resolve issues in a...


  • Scarborough, Canada Rangeela Full time

    Duties: - Oversee daily operations of the restaurant, including managing staff, ensuring customer satisfaction, and maintaining quality standards. - Create and implement strategies to achieve sales goals and increase profitability. - Monitor inventory levels and order supplies as needed. - Train and develop staff members to provide excellent customer...


  • Scarborough, Canada Starboard Seafood (Ontario) Inc Full time

    **About us** Starboard Seafood Group, part of Premium Brands Holding, is a leader in importing and distributing fresh and frozen seafood products from around the world to the Ontario and Quebec provinces. We are looking for an experienced and efficient Warehouse and Operation Manager to manage the processes of ordering, receiving and shipping inventory in...


  • Scarborough, Canada Centennial College Full time

    Job Number: - J0723-0260- Job Title: - Manager, Strategic Enrolment Operation and Projects- Job Type: - Permanent FT Management & non-union Professionals- Bargaining Unit: - Non-bargaining- School/Department: - Strategic Enrolment Management- Campus/Location: - Progress Campus / Hybrid- Pay Range: - $87,433.00 - $109,292.00We also recognize that Centennial...

  • Operations Manager

    3 weeks ago


    Scarborough, Canada United Rentals, Inc. Full time

    **_Great company. Great people. Great opportunities._** As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process...

  • Operations Manager

    3 weeks ago


    Scarborough, Canada Perfect Choice Psychological Service Inc Full time

    Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for training of...


  • Scarborough, Canada Stock Transportation Full time

    We are currently seeking an engaged leader, in the student transportation industry, to join our team as an Operations Specialist. Getting students to school safely, on time and ready to learn. Stock Transportation has decades of experience in providing safe and reliable transportation to students across Canada. Stock is also part of a much larger family...

  • Operations Lead

    3 weeks ago


    Scarborough, Canada Samco Machinery Full time

    Job SummaryThe Operations Lead is responsible for - Overseeing the daily operational activities of the plant - employees, production, and financial costs. Coordinating and carrying out the functions to fulfill a customer order. This includes staffing and directing purchasing, production control and manufacturing functions to ensure the schedule and budget...

  • Operations Lead

    3 weeks ago


    Scarborough, Canada Samco Machinery Full time

    Job Summary The Operations Lead is responsible for - Overseeing the daily operational activities of the plant - employees, production, and financial costs. Coordinating and carrying out the functions to fulfill a customer order. This includes staffing and directing purchasing, production control and manufacturing functions to ensure the schedule and...

  • Operations Lead

    3 weeks ago


    Scarborough, Canada Samco Machinery Full time

    Job SummaryThe Operations Lead is responsible for - Overseeing the daily operational activities of the plant - employees, production, and financial costs. Coordinating and carrying out the functions to fulfill a customer order. This includes staffing and directing purchasing, production control and manufacturing functions to ensure the schedule and budget...

  • Loader Operators

    19 hours ago


    Scarborough, Canada Clintar Markham, ON Full time

    **Company Overview** Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th overall in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing...

  • Operations Supervisor

    4 weeks ago


    Scarborough, Canada Belvika Trade & Packaging Full time

    **Belvika Trade & Packaging Ltd.** is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 31-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and...

  • Building Operator

    5 days ago


    Scarborough, Canada Bridge Facility Services Ltd Full time

    Bridge Facility Services Ltd is seeking a skilled and motivated individual to join our team as a building operator in Scarborough, ON. As a provider of temporary and permanent building operators to commercial, retail, and industrial landlords, managers, and owners throughout Ontario, we are committed to delivering exceptional service and maintaining a high...


  • Scarborough, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Machine Operator

    6 days ago


    Scarborough, Canada Harding Display Full time

    **Job Summary**: We are seeking multiple Machine Operators to join our team. The Machine Operator will be responsible for operating and maintaining various types of machinery to ensure efficient production. **Position Responsibilities** - Setup and operate production machine without assistance (other than operator assistant) - Ensure all job costs,...


  • Scarborough, Canada Arch Kitchen Cabinets Full time

    Job Overview: We are seeking a highly motivated and organized Operations Administrator to join our team. As an Operations Administrator, you will play a crucial role in supporting the day-to-day operations of our company. This position requires strong leadership skills, excellent communication abilities, and a keen eye for detail. **Duties**: - Negotiate...


  • Scarborough, Canada Darwynn Ltd Full time

    **Full Job Description** At Darwynn we are committed to evolution of the North American fulfillment industry. We are doing this via a multi-tenant, intelligent automated fulfillment network that has been purpose-built to provide companies, retailers, brands and individuals with access to a state-of-the-art fulfillment solution. We’re seeking an...


  • Scarborough, Canada STLTH Full time

    Junior Operations Data AnalystAbout the Role:The successful candidate will be responsible for data entry, as well as analyzing the processes and systems of an organization in order to improve efficiency and effectiveness. They use data and analytical tools to identify and solve problems.Key Responsibilities:Analyze current operational processes and identify...