Bilingual Service Desk Agent
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Here on the Sun Life Service Desk we enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues.
**What will you do?**
- You will be the first line of support for Sun Life employees’ technical issues around the world, providing this support in English and French.
- You will work as part of an IT support team, proactively coming up with solutions.
- You’ll notice that the client wants to get back to work as soon as possible. Your job will be to facilitate this in the best way possible.
- On a call, you’ll decide the best way to help the client by listening carefully & asking the right questions to find out exactly what they need. When you can‘t fix it yourself, you may need to send the issue on to a specialized team, keeping your client informed of the next steps.
- After each call, you will log the details to help us track and learn from the calls we get to help improve our client’s experiences and help with maintaining and improving the Knowledge Base, in turn helping us to improve the service offered to our clients.
**What do you need to succeed?**
- Bilingualism (French, English) required
- interactions with English-speaking customers or partners
- Availabilities 24/7
- Keen interest in computers and technology
- Ability to troubleshoot and diagnose problems
- Familiarity with both PC and Mac Hardware and Software
- Good Customer Service Skills
**What’s in it for you?**
- Competitive salary and bonus structure influenced by market range data
- Pension, stock and savings programs to help build and enhance your future financial security
- 3 weeks vacation (15 days)
- Flexible Benefits from the day you join to meet your needs and those of your family
- A common sense dress code, where you dictate how you dress based on your day
- An environment of continuous learning and improvement
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
41,700/41 700 - 68,000/68 000
**Job Category**:
IT - Technology Services
**Posting End Date**:
20/01/2023
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