Parts Advisor

3 weeks ago

Abbotsford, Canada Cropac Equipment Inc. Full time

**Senior Parts Advisor**

Cropac Equipment Inc. is looking for a Senior Parts Advisor to join the team at the BC branch. This is a key role at the BC branch, we are seeking a customer focused individual striving to improve service levels and increase customer confidence.

**Salary**: $30.00-33.00 hr dependant on experience

**Hours**: Full time day shift (Monday through Friday)

**KEY ACCOUNTABILITIES**:

- Excellent Product knowledge with a focus on continued improvement
- Team player and mentor with a positive, proactive attitude
- Understanding and adherence to credit policies, warranties, sales & returns, core returns, purchasing and quoting
- Respond to every request with a sense of urgency - report status efficiently
- Source parts - review requests for complete information - determine ETA requirements and source accordingly
- Maintain purchase orders, back orders, transfers and open orders to completion in a timely manner
- Able to receive incoming shipments, prepare outgoing shipments, maintain all records for and follow through with discrepancies
- Proactively seek sales in slow times - cold call, up-sell
- Maintain clean and professional appearance in parts area
- Adhere to and enforce all health & safety policies and procedures
- Provide high level of customer satisfaction - both internally and externally
- Product Sourcing as required
- Any other duties as required by the Operations Manager
- Experience in Parts Sales
- preferably in Heavy Equipment or Heavy Equipment Parts
- Sound set of computer skills including Microsoft office suite
- A customer driven positive attitude is a must

**QUALIFICATIONS**:

- 5+ years previous experience in the heavy duty/mobile crane industry would be a huge asset
- Must be fluent in all aspects of the English language, reading and writing
- Minimum grade 12 education required
- Valid driver’s license
- Positive attitude and great customer service skills
- Intermediate level computer skills
- Ability to multi-task, prioritize and meet deadlines
- Customer service orientation and negotiation skills
- High-level of accuracy and attention to detail
- Forklift ticket an asset
- We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

Licence/Certification:

- Forklift certificate (preferred)

Work Location: In person

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