Clinical Intake Worker

3 months ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.
***:
The Clinical Intake Worker facilitates telephone, online or in-person intake and triage of clients based on established Employee Assistance Program (EAP) policies and procedures, obtains complete client information, matches clients with appropriate services and service providers, and refers client crises or emergencies to clinical staff for immediate intervention. Clinical Intake Workers provide crisis support and brief psychological care as required.
DUTIES AND RESPONSIBILITIES
- Facilitates telephone, online and in-person intake and triage of clients based on established EAP policies and procedures:

- Obtains complete client information and assesses client affect and risk factors.
- Responds appropriately and skillfully to callers presenting in crisis.
- Verifies subscriber eligibility and coverage for service; provides alternative referrals when an individual is ineligible for coverage.
- Assigns cases to appropriate EAP counsellor/resource using established referral criteria and procedures.
- Provides brief psychological care and crisis support to clients as appropriate.
- Acts as a catalyst to service delivery, identifying needs and making connections to service providers, specialized EAP services and community resources as appropriate.
- Ensures clients are aware of and encouraged to access available online EAP services.
- Records data related to intake and other EAP processes accurately and in accordance with established EAP policies and procedures.
- Responds to counsellor inquiries or requests for assistance in an appropriate and timely manner.
- Responds to inquiries for workshops, CISDs and other organizational assistance services and forwards to appropriate personnel.
- Reports on activities and results to Intake Team Lead, Employee Assistance Services, as required.
- Participates in one-to-one supervision meetings and team meetings as required.
- As approved by Intake Team Lead, Employee Assistance Services, initiates such personal and professional development as may be required to remain effective in the position and to achieve personal professional development objectives.
- Provides back-up to other Employee Assistance Services staff as required.
- Performs other related duties as assigned.

QUALIFICATIONS AND SKILLS
- Dedicated to the principles of exceptional customer service; committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
- Post-secondary degree in a counselling, psychology, health or human services discipline together with a minimum of one year of experience in an EAP, clinical or health care setting required.
- Respects and protects client rights and confidentiality.
- Knowledge of EAP preferred.
- Crisis intervention training required.
- Highly skilled at working with clients in an empathetic, supportive and client-centred manner with cultural competence and a trauma-informed approach.
- Excellent attention to detail, time management skills and a strong ability to manage multiple competing priorities.
- Excellent interpersonal skills. Must be able to work cooperatively in a multi-disciplinary, team-based environment.
- Demonstrates a high level of maturity and judgment; able to work within structured work plans.
- Strong organizational

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