Hotel Assistant Manager
6 months ago
Work Term: Permanent
- Work Language: English
- Hours: 40 to 50 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
**Work site environment**:
- Non-smoking
- Air conditioned
**Work setting**:
- Hotel, motel, resort
**Budgetary responsibility**:
- $1,500,001 - $4,000,000
**Tasks**:
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare marketing plans
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:
- More than 20 people
- Staff in various areas of responsibility
**Computer and technology knowledge**:
- MS Word
- Central reservation system (CRS)
- MS Excel
- MS Office
- MS Outlook
- MS Windows
**Security and safety**:
- Bondable
- Criminal record check
**Transportation/travel information**:
- Valid driver's licence
- Own vehicle
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
- Overtime required
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
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