Service Advisor

6 months ago

Toronto, Canada Kipling Tire Full time

About Us: Kipling Tire is a reputable tire and automotive service provider dedicated to delivering top-notch customer service and quality products. We are currently seeking an experienced Customer Service Advisor to join our team. If you have a passion for helping customers make informed decisions and a background in tire services or a similar environment, we want to hear from you.

Position Summary: As a Customer Service Advisor at Kipling Tire, you will play a crucial role in assisting customers with their tire-related needs. You will be responsible for providing product recommendations, scheduling appointments, handling service and product quotes, ensuring accurate billing, and delivering exceptional customer service.

Responsibilities: Your primary responsibilities will include:
1. Customer Consultation: Advise customers on the features and benefits of specific tire models, helping them make informed decisions that suit their needs.

2. Recommendations: Develop appropriate tire recommendations based on customer requirements and vehicle specifications.

3. Service Quoting: Provide accurate quotes for tire services and products, ensuring transparency in pricing.

4. Invoicing and Cash-Out: Handle invoicing and cash-out procedures efficiently and accurately.

5. Customer Follow-Ups: Maintain strong customer relationships by following up on service satisfaction and addressing any concerns.

6. Appointment Scheduling: Schedule appointments for tire services and coordinate with the service department to ensure timely completion.

7. Parts Ordering: Order or assist customers in ordering parts as required, ensuring availability and compatibility.

8. Billing Accuracy: Ensure that products and services are billed accurately, resolving any discrepancies promptly.

Qualifications: To be successful in this role, you will need:

- Two Years Experience: A minimum of two years of experience in tire services or a similar automotive environment.
- Customer Service Skills: Outstanding professional customer service skills with a focus on customer satisfaction.
- Team Player Attitude: An enthusiastic and team-oriented attitude, willing to collaborate with colleagues to achieve goals.
- Quick Learner: The ability to learn quickly and adapt to changing situations and customer needs.
- Stress Management: Skill in handling stressful situations calmly and effectively.

Benefits: Kipling Tire offers competitive compensation, opportunities for professional growth, and a supportive work environment that values teamwork and customer satisfaction.

**Salary**: $17.00-$22.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: In person

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