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Customer Service Representative

4 weeks ago

Toronto, Canada Advantage Car and Truck Rentals Full time

**Job description**

At Advantage Car & Truck Rentals, we pride ourselves in attracting and retaining qualified talented and motivated individuals with personal attributes as integrity, leadership, innovation, and enthusiasm for learning.

**Foundation**

Advantage’s principle for success is developed on involving our employees every step of the way. We work diligently to keep our people challenged and reward employees who meet those challenges. At Advantage Car & Truck Rentals you’ll be part of a local organization that’s growing across Canada, working alongside other dedicated professionals every day.

**Benefits**

At Advantage Car and Truck Rentals, we offer benefits that meet the needs of our diverse workforce. We always strive to offer our full-time employees competitive compensation and benefits. We choose benefit programs that are designed with our diverse employee population in mind, with benefit plans and programs providing options and coverage so you can select what you feel is most appropriate for you and your family.

**Commitment**

For over 36 years, Advantage has an ongoing commitment to equal opportunity, diversity, and non-discrimination. We are an equal opportunity employer, and opportunities are provided to qualified applicants and employees on a non-discriminatory basis. Reasonable accommodations are made for persons who are physically challenged and persons with disabilities.

**Qualifications**
- Must be at least 22 years of age and have a valid G class driver's license with an excellent driving record.
- Must not have any criminal record.
- Must provide driver's abstract and police report during the interview.
- Strong verbal communication skills
- Ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Basic computer and mobile navigation skills
- Ability to work 40 hours per week including day and evening shifts
- Mon - Fri: 07:30 am - 06:00 pm
- Must be willing to wear company uniforms
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future

**Role and Responsibilities**:

- Deliver rental vehicles to accident scenes, body shops, dealerships, and collision reporting centers.
- Qualify customers and complete rental agreements using handwritten rental agreements or digital rental agreements on tablets
- Respond to and anticipate customer service needs and issues
- Inform customers about Advantage cars and offer other services and benefits

**Compensation & Benefits**:

- Hourly base salary plus additional lucrative commission plans and incentives
- Full training to learn the in and out of the business
- Medical, Dental, and Vision (available after 3 months)
- Employee discounts

**Job Types**: Full-time, Permanent

**Salary**: $16.50-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-01

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