Retention & Win Back Specialist

5 months ago


Brandon, Canada Westman Communications Group Full time

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

**What we have to offer**:

- Competitive compensation package.
- Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
- Various Learning and Development initiatives, and opportunities to grow within our team
- Opportunity to participate in company events and activities and enjoy our company perks

**What you’ll do**:

- Provide pleasant, professional, and knowledgeable service to potential and existing customers in-person or over the telephone.
- Monitor relevant ticket queues and ensure customers are contacted in an efficient manner.
- Resolve any customer concerns and process changes to customer accounts.
- Process payments when signing up customers.
- Provide input and suggestions on ways to continuously improve retention methods and procedures.
- Report on all retention and win back efforts from each customer interaction.

**What you’ll bring to the team**:

- Grade 12 education or equivalent required, post-secondary education from a two-year diploma program or a degree within a related field is considered an asset.
- Two years’ experience in customer service, sales, and retention.
- Strong typing skills and proper telephone etiquette.
- Must be able to work flexible hours.

**DEADLINE FOR APPLICATIONS**: This position is open until filled.



  • Brandon, Manitoba, Canada eBrandon Full time

    Job Title: Economic Growth SpecialistWe are seeking a highly motivated and experienced Economic Growth Specialist to join our team at eBrandon.Job Summary:The successful candidate will be responsible for fostering economic growth in the Hamiota community by working closely with local businesses, residents, and services.This part-time position involves...


  • Brandon, Manitoba, Canada DPC Saputo Dairy Products Canada G.P. Full time

    Overview of the RoleSaputo Dairy Products Canada is seeking a skilled Maintenance Planner to partner with the Maintenance team and support production and warehouse operations.Responsibilities:Providing support, organization, and order to the maintenance teamPreparing plans for all Preventive and Predictive workorders, as well as Project/Backlog Maintenance...


  • Brandon, Manitoba, Canada Royal Bank of Canada Full time

    About the OpportunityWe are seeking a highly motivated Financial Planning Specialist to join our team in Brandon, Manitoba. As an RBC Investment and Retirement Planner, you will create custom investment solutions for prospective and existing RBC clients.What You Will DoDevelop and implement tailored financial planning strategies using RBC's comprehensive...

  • Bakery Specialist

    4 weeks ago


    Brandon, Manitoba, Canada Heritage Co-op Full time

    Heritage Co-op is seeking a skilled Bakery Specialist to join our team at our Food Store location in Brandon, MB.About Us:Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.With over 450 Team Members, Heritage Co-op...

  • Small Business Advisor

    5 months ago


    Brandon, Canada Scotiabank Full time

    Requisition ID: 187381 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Maintenance Millwright

    3 months ago


    Brandon, Canada Randstad Canada Full time

    Attention red seal Millwrights:Are you a Red Seal millwright who is looking for a position in a booming food company, that has been growing consistently over the last 65 years?Do you have experience in the manufacturing and fabrication or food industry, and you take personal pride in supervising machines that run well?Are you hoping to grow with a company...


  • Brandon, Manitoba, Canada Heritage Co-op Full time

    Company OverviewHeritage Co-op is a leading retailer in Western Canada, operating over 450 locations across the region. Our commitment to serving our communities and delivering profits back to them sets us apart from other retailers.


  • Brandon, Canada Westoba Credit Union Limited Full time

    **A day in the life as a Lending Support Administrator Specialist**: - Provide administrative and direct support to the Operations Support and retail sales teams. - Responsible for completing back-office lending functions including report review and preparation, internal account balancing and remittances, and document verification. - You will support our...


  • Brandon, Manitoba, Canada Maple Leaf Foods Full time

    The Opportunity:The Food Safety and Quality Assurance Coordinator is responsible for assisting with the management and maintenance of the Food Safety and HACCP systems at Maple Leaf Foods to ensure the plant's ability to demonstrate ongoing compliance.Key Responsibilities:Provides Food Safety support to other members of the FSQA team and productionFollows up...


  • Brandon, Manitoba, Canada Randstad Full time

    We are seeking a skilled Maintenance Millwright to join our team at Randstad. As a Red Seal millwright, you will be responsible for supervising machines and ensuring they run efficiently in our food manufacturing and fabrication environment.With over 65 years of consistent growth, our company is committed to employee appreciation and offers opportunities for...

  • Pharmacy Assistant

    6 months ago


    Brandon, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 139 Victoria East, Brandon, Manitoba, R7A 1Z1 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • FSQA Coordinator

    1 month ago


    Brandon, Canada Maple Leaf Foods Full time

     The Opportunity: The Food Safety and Quality Assurance Coordinator is responsible for assisting with the management and maintenance of the Food Safety and HACCP systems at MLF Brandon to ensure the plant’s ability to demonstrate ongoing compliance. Any MLF team member interested in being considered for this role are encouraged to apply online by...


  • Brandon, Manitoba, Canada Safeway Full time

    About the Role:We are seeking an exceptional individual to join our pharmacy team as a Pharmacy Assistant. This role is perfect for someone who is passionate about delivering exceptional patient-centered care and is committed to taking care of the health and well-being of individuals and families in our communities.About the Job:As a Pharmacy Assistant, you...

  • Accounting Generalist

    3 weeks ago


    Brandon, Canada Reesink Canada Holdings Full time

    About the JobReesink Dealer NetworkHepson Equipment Inc. Position: Accounting Generalist   Location: Brandon, Manitoba, CanadaYOU matter to the US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you! This...

  • Accounting Generalist

    3 weeks ago


    Brandon, Canada Reesink Canada Holdings Full time

    About the JobReesink Dealer NetworkHepson Equipment Inc. Position: Accounting Generalist   Location: Brandon, Manitoba, CanadaYOU matter to the US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you! This...


  • Brandon, Manitoba, Canada Loblaw Companies Limited Full time

    Job Summary:As a Staff Pharmacist at Loblaw Companies Limited, you will play a vital role in providing exceptional patient care and contributing to the success of our Pharmacy team. This leadership role requires a strong commitment to delivering high-quality patient services, building strong relationships with colleagues and customers, and driving business...


  • Brandon, Manitoba, Canada BGIS Full time

    About BGISAt BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally enables innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.Why BGIS?Competitive compensation and benefitsOpportunities for...

  • Midwife

    2 months ago


    Brandon, Manitoba, R0J, South West, Canada Prairie Mountain Health Full time

    QUALIFICATIONS * Graduate of an educational program approved by the College of Midwives of Manitoba (CMM) * Active/eligible registration with the College of Midwives of Manitoba * Experience as a Registered Midwife as asset * Eligible for liability insurance coverage specified by PMH * Current Basic Life Support (BLS) within the past twelve (12) months *...