Order Entry, Customer Support, and Accounts

6 months ago


Vancouver, Canada West X Business Solutions Full time

**Responsibilities**:
**1. Order Entry**:

- Accurately and efficiently process customer orders into the system.
- Verify order information, including pricing, quantities, and product details.
- Coordinate with different departments to ensure timely order fulfillment and delivery.
- Resolve any order discrepancies or issues in a prompt and professional manner.
- Maintain organized customer records of orders, invoices, and related documentation.

**2. Customer Support**:

- Assist customer with onboarding and continuous program support.
- Resolve customer complaints or concerns promptly and escalate complex issues as necessary.
- Collaborate with internal teams to address customer needs and improve overall customer satisfaction.
- Maintain a strong knowledge of products, pricing, and company policies to offer accurate information to customers.

**3. Accounts Receivable**:

- Manage accounts receivable processes, including invoicing, payment processing, and collections.
- Prepare and send invoices to customers in a timely manner, ensuring accuracy and compliance.
- Monitor customer accounts for overdue payments and follow up with customers to collect outstanding balances.
- Collaborate with the finance team to reconcile accounts and resolve any discrepancies.
- Maintain detailed records of payments received, outstanding balances, and customer interactions.

**4. Administrative Tasks**:

- Perform general administrative duties, such as data entry, filing, and record maintenance.
- Generate reports and analyze data related to orders, customer support, and accounts receivable.
- Assist in improving and streamlining order entry, customer support, and accounts receivable processes.
- Stay updated on industry trends, customer preferences, and best practices in order management and customer support.

**Qualifications**:

- High school diploma or equivalent; additional education or training in business administration or related fields is a plus.
- Proven experience in order entry, customer support, and accounts receivable roles.
- Proficient in using order management and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to work both independently and collaboratively in a team environment.


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