Service Desk Support Specialist

5 months ago

Ottawa, Canada Convergence Networks Full time

About Convergence Networks:
The heart of Convergence Networks is our people. Our leadership is comprised of forward-thinking technology enthusiasts who come together to make a difference for our clients. We have an awesome, inclusive corporate culture. We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence Networks, and we will do anything we can to support your personal and professional growth.

Position Summary and Responsibilities:
This role will be working with our Service Desk team, providing initial remote technical support and guidance to end users. At Grade A we take pride in our outstanding customer service, and we're looking for a team member who can exhibit excellent customer service while diagnosing end-user issues.

What do our Service Desk Support Specialists do?
- Working hours are Monday-Friday with two different schedules - EST
- Resolve all sorts of service requests from routine password resets to building profiles and handling anti-virus software: superhero organization skills would be awesome.
- Respond to phone calls and new incoming requests.
- Communicate both internally with our Grade A team and externally with our clients. Experience, willingness to learn, adapt and grow shines through.

**What skills and qualifications do I need to become a successful Service Desk Support Specialist?**
- A minimum of a college diploma in IT or equivalent work experience.
- Experience using a triaging or priority system to gauge client issues and impact.
- Demonstrated experience with Microsoft desktop O/S, Active Directory, and Microsoft Exchange.
- Standout communication skills.
- Exceptional time management and organizational skills.
- A positive “can do” attitude with an ability to creatively arrive at a solution.
- An ability to put on your superhero cape and multi-task like a master.

Would be awesome if you had...
- A passion for technology and an ability to match issues and solutions.
- Demonstrated experience with Office 365, Sharepoint, Skype for Business/ Microsoft Teams.
- An awareness of all our key IT services.
- An understanding of support tools, techniques, and how technology is used to provide IT services.
- Bilingualism (French and English).

What is the physical work environment like?
- This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How often will I get formal feedback on how well I’m doing?
- Six-month performance reviews, with every second review a performance and salary review.
- Performance review goals will be established between you and your team leader.

Why should you work here?
- Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
- Salary based upon on what you bring to the table.
- Shared group/health benefits plans, including a retirement plan.
- Education and certification reimbursement is also available so we can help you move up the ranks.
- Flexible schedule to fit your family’s needs.
- Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside
- Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

Perfect fit....

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you

  • IT Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada RJR Innovations Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at RJR Innovations. As a Service Desk Professional, you will be responsible for providing exceptional technical support to our clients and internal stakeholders.About the RoleProvide first-level and second-level support to end-users for an external Service Desk...

  • Help Desk Specialist

    6 months ago

    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • Help Desk Specialist Level 2

    5 months ago

    Ottawa, Canada 49 Solutions Full time

    49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of...

  • IT Service Delivery Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada RJR Innovations Full time

    At RJR Innovations, we're seeking a highly skilled IT Service Delivery Support Specialist to join our team.We're looking for someone with exceptional IT troubleshooting skills and strong verbal and written communication skills in both official languages. This role requires the ability to work under pressure, multitask, and maintain a professional image at...

  • IT Service Desk Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Employment and Social Development Canada Full time

    The IT Helpdesk Analyst role is an exciting opportunity to join our team at Natural Resources Canada. This position involves providing technical support to over 5000 internal end-users, resolving common informatics problems via phone, remote access, and in-person onsite.Key ResponsibilitiesRecording, prioritizing, and resolving IT issues for clients in...

  • Help Desk Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support CoordinatorbeBee Professionals is seeking a skilled Help Desk Support Coordinator to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Providing technical support and assistance to employees and customersResolving technical issues and problemsCollaborating with internal teams to...

  • Help Desk Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Job Title: Help Desk Support AnalystJob Summary: We are seeking a skilled Help Desk Support Analyst to join our team at beBee Professionals in Ottawa. The successful candidate will provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and...

  • IT Service Desk Specialist

    2 months ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title IT Service Desk Specialist - 12 month term Job Category Infrastructure Language Requirements Bilingual / Bilingue Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2024-10-02 Job Grade PIPSC-2 Pay Range $88,191 - $110,790 Job Summary As a Service Desk Specialist, you are the first point of contact for NAV CANADA...

  • Help Desk Specialist

    4 weeks ago

    Ottawa, Ontario, Canada SHOEBOX Audiometry Full time

    Achieve success as a skilled Help Desk Specialist with our company. Work collaboratively with teams to provide timely and effective technical support to internal customers. Provide initial resolutions to technical issues and escalate when necessary. Develop strong problem-solving skills and maintain a positive attitude in a fast-paced environment.Key...

  • Intermediate Help Desk Specialist

    5 months ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...

  • Service Desk Manager

    1 month ago

    Ottawa, Ontario, Canada Canopy Growth Full time

    The Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring that end-users receive the appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of Service Desk functions.Key...

  • Trading Desk Specialist

    4 weeks ago

    Ottawa, Canada Eminence Talent Group Full time

    Job Title: Trading Desk Specialist About the Company:Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences. Catering to both...

  • Technical Support Specialist for Advanced Encryption Solutions

    3 weeks ago

    Ottawa, Ontario, Canada Abacus Service Corporation Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Abacus Service Corporation. This role will be responsible for analyzing and resolving complex customer technical issues related to Thales Encryption products. Our ideal candidate will have a strong background in engineering, computer science, or a relevant field of study, with a...

  • Customer Service and Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Interac Corp. Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Support Specialist to join our team at Interac Corp.About the RoleThis is a dynamic opportunity to provide exceptional support to our clients, ensuring their needs are met and exceeded. As a Customer Service and Support Specialist, you will be responsible for:Providing timely and effective...

  • Front Desk Agent

    6 months ago

    Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    **Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Front Desk Agent

    6 months ago

    Ottawa, Canada Concord Hospitality Enterprises Full time

    **Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Service Desk and Support Technician

    6 months ago

    Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Information/Infrastructure Technology **City** - Ottawa, Ontario, Canada - Service Desk and Support Technician - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together...

  • Service Desk Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Canopy Growth Full time

    The Service Desk Manager role at Canopy Growth is a critical position that oversees the daily operations of the IT service desk, ensuring that end-users receive the appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of...

  • Service Desk Administrator

    6 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Full time on client site Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Junior IT Help Desk

    5 months ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...