Service Desk Support Specialist
5 days ago
About Convergence Networks:
The heart of Convergence Networks is our people. Our leadership is comprised of forward-thinking technology enthusiasts who come together to make a difference for our clients. We have an awesome, inclusive corporate culture. We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence Networks, and we will do anything we can to support your personal and professional growth.
Position Summary and Responsibilities:
This role will be working with our Service Desk team, providing initial remote technical support and guidance to end users. At Grade A we take pride in our outstanding customer service, and we're looking for a team member who can exhibit excellent customer service while diagnosing end-user issues.
What do our Service Desk Support Specialists do?
- Working hours are Monday-Friday with two different schedules - EST
- Resolve all sorts of service requests from routine password resets to building profiles and handling anti-virus software: superhero organization skills would be awesome.
- Respond to phone calls and new incoming requests.
- Communicate both internally with our Grade A team and externally with our clients. Experience, willingness to learn, adapt and grow shines through.
**What skills and qualifications do I need to become a successful Service Desk Support Specialist?**
- A minimum of a college diploma in IT or equivalent work experience.
- Experience using a triaging or priority system to gauge client issues and impact.
- Demonstrated experience with Microsoft desktop O/S, Active Directory, and Microsoft Exchange.
- Standout communication skills.
- Exceptional time management and organizational skills.
- A positive “can do” attitude with an ability to creatively arrive at a solution.
- An ability to put on your superhero cape and multi-task like a master.
Would be awesome if you had...
- A passion for technology and an ability to match issues and solutions.
- Demonstrated experience with Office 365, Sharepoint, Skype for Business/ Microsoft Teams.
- An awareness of all our key IT services.
- An understanding of support tools, techniques, and how technology is used to provide IT services.
- Bilingualism (French and English).
What is the physical work environment like?
- This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How often will I get formal feedback on how well I’m doing?
- Six-month performance reviews, with every second review a performance and salary review.
- Performance review goals will be established between you and your team leader.
Why should you work here?
- Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
- Salary based upon on what you bring to the table.
- Shared group/health benefits plans, including a retirement plan.
- Education and certification reimbursement is also available so we can help you move up the ranks.
- Flexible schedule to fit your family’s needs.
- Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside
- Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).
Perfect fit....
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you
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