Executive Housekeeper

5 months ago

North Vancouver, Canada Pinnacle Hotel at the Pier Full time

**Summary**

**Description of Duties**:

- Manage and oversee the day-today operations of the hotel Housekeeping department, with strong focus on guest service and team results.
- Inspect all guest rooms to ensure cleaning standards are consistently upheld.
- Oversee and assign departmental schedules, monitoring labour costs to budget and needs of the business.
- Assign daily tasks to the housekeeping staff in a fair and equitable manner.
- Supervise, train, support, and monitor all department employee and supervisor team performance, including coaching and team building.
- Ensure that all guest rooms, public areas and back-of-house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
- Assess and uphold health and safety standards, to encourage safe and efficient operations.
- Manage a monthly linen inventory and a weekly supply inventory.
- Complete purchases for the department, based on the needs of the business.
- Approach all encounters with guests and employees in a friendly, service-oriented manner, with focus on priority and VIP guests.
- Work with engineering department to effectively maintain guest room and building condition, and identify any issues neccesary.
- Maintain clear and effective communication between housekeeping and other departments.
- Other duties as required.

**Job Requirements**
- Minimum 5 years in an Executive Housekeeper/Housekeeping Manager position required.
- Excellent knowledge of all aspects of hotel guest room and public areas cleaning.
- Skilled in problem analysis, problem-solving and decision making.
- Excellent organizational, written, and oral communication skills.
- Must be a self-starter, organized, task-oriented, and able to work under pressure in order to meet deadlines.
- Demonstrated customer service, inter-personal, and team building skills. Exhibits self-confidence, energy and enthusiasm.
- Utilization of Opera (PMS and Micros systems (POS) is an asset
- Possesses an eye for the smallest detail.
- Must be able to work standing, clean guest rooms, and lift up to 40 lbs.
- A bachelor’s degree in hospitality is an asset.
- Maintains a flexible schedule to accommodate operational needs of a hotel environment.
- Adhere to Pinnacle at the Pier core values.

We value your interest. However, only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care

Schedule:

- Day shift
- Holidays
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North Vancouver, BC V7L 0B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping management: 3 years (required)

Work Location: In person

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