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Residential Service Advisor
3 weeks ago
We are seeking a skilled and organized Service Coordinator to join our team to help manage the warranty claims and setup process for modular homes. As a Service Coordinator, you will be responsible for receiving and resolving warranty claims, scheduling service appointments, and ensuring the timely completion of repairs.
**Responsibilities**:
- Schedule service appointments with customers and coordinate with field technicians to ensure the timely completion of repairs.
- Work closely with vendors to order necessary replacement parts and materials and track those orders’ status.
- Update and maintain accurate records of all service requests, including details of customer communication, repair progress, and costs incurred.
- Manage the warranty claims process from start to finish, ensuring customer satisfaction and timely completion of repairs.
**Requirements**:
- At least 2 years of experience in customer service, preferably in the construction or homebuilding industry.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, field technicians, and vendors.
- Strong organizational and time-management skills, with the ability to simultaneously manage multiple tasks and priorities.
Pay: $18.00-$22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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