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Casual/on-call Slot Attendant-rrcr

1 month ago

Richmond, Canada Great Canadian Full time

River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable engaging in short conversations then a **Slot Attendant **position at River Rock could be your next career move. As a member of our Slot team you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.

**Duties and responsibilities for our next Slot Attendant will include**:

- Actively monitors and observes slot players and machines within assigned area and offers assistance, instruction and advice on the various types of games and machines in the Resort
- Act as a front-line customer service liaison including answering questions about slot games and our facility to create a fun and high energy environment for all our guests
- Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
- Reset machines after jackpot processing
- Change bills
- Reserve machine for Slot players
- Fill ticket printers and re-stock ticket paper
- Verify and pay off jackpots and cancel credits
- Actively seek out and address customer needs and machine problems
- Assist with awareness of and excitement for on-going and up-coming Casino promotions
- Promote BC Gold Encore Card membership and usage to slot players
- Provide prompt, courteous service to assure guests have an enjoyable gaming experience
- Ensure tidiness of the assigned area at all times
- Keep control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift
- Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
- Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
- Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
- Preserve Casino and guest confidentiality while at work and away from work
- Adhering to all GCE, BCLC and HR policies as they relate to functions of the position
- Perform other duties as assigned based on operational needs
- Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hour per day, seven days a week
- Cash handling experience
- Manual dexterity, technical aptitude and trouble shooting ability is an asset
- Basic knowledge of slot machine functions is an asset
- Superior interpersonal, communications skills and mathematical skills
- Ability to work well in a team environment and ability to multi task
- Ability to use two-way radios and maintain professional radio etiquette at all times
- Must be able to work in a fast paced, busy environment
- Must work well under pressure
- Serving It Right certificate required
- Superior customer service skills
- Adherence to the high standards, methods and procedures of gaming at GCE
- The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

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