Slot Shift Manager-rrcr

1 week ago


Richmond, British Columbia, Canada Great Canadian Full time

Duties and responsibilities for our next Slot Shift Manager will include:

  • Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCC and BCLC and ensure all Slot employees of the same
  • Maintain a high level of knowledge and integrity of Slot operations
  • Monitor Slot employees for procedural compliance and address all deficiencies through corrective action in a timely manner
  • Monitor Slot employees to ensure high levels of service, performance, efficiency and security are maintained
  • Provide detailed and comprehensive training to all Slot employees
  • Prepare hourly, daily, weekly and monthly reports
  • Resolve customer disputes or irregularities without compromising the interests and/or integrity of GCC and its employees, and forward unresolved issues to the Operations Manager, Slots, when required
  • Supervise, discipline and evaluate all Slot employees
  • Uphold exceptional guest service to our guests at all times
  • Any other duties as assigned by the Slot Department Manager
  • Strong understanding of Slots operations and knowledge of all gaming policies
  • Experience as Supervisor would be an asset
  • Proven leadership, managerial and motivational skills and able to lead in a very busy environment
  • Excellent customer relations, staff relations and administrative skills
  • Able to lead a very busy environment, treating others in a respectful and courteous manner.
  • Able to manage a large variety of projects and tasks simultaneously
  • Strong organizational skills
  • Excellent mathematical skills and computer skills
  • The flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
  • The ability to provide Great Experiences and Memories to all guests, both external and internal
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence


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