Cloud Implementation Specialist

2 weeks ago

Ottawa, Canada Aspire Software Full time

**Cloud Implementation Specialist - Remote - North America**

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK.

**What your day will look like**:

- Case Management: Implementing our cloud software for new clients and converting existing on premises clients
- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
- Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Liaise with external technology vendors to coordinate changes and resolve issues.
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies

**About you**:

- Moderate Level of knowledge of Windows operating systems, Networking, Linux, Virtual Servers and Clouded Environments
- General understanding of Maria DB or MySQL
- Knowledge of writing SQL for relational databases
- Able to troubleshoot printing and network issues
- Experience running Linux scripting
- Ability to pick up new concepts easily with an initiative to learn and self-motivated.
- Able to work on complex projects with minimum supervision
- Ability to multi-task effectively
- Good Attention to detail
- Assertive and able to resolve client issues with tact and diplomacy
- Excellent communication skills required
- Fluent English languages skills both written and verbal
- Understanding of hotel front desk and back office operations is a plus but not required
- Must be legally authorized to work in the UK

There is room for career growth, and we want you to feel like part of the team

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