Technical Support Analyst

4 weeks ago

Calgary, Canada Magnet Forensics Full time

**Who We Are; What We Do; Where We’re Going**

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
- Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
- With employees based around the world, Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa, Canada; Atlanta, GA, Herndon, VA, Westminster, CO; and Singapore. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
- If you think you would be the right person to join our team working towards this goal, we would love to hear from you

**Role Summary**:
This position reports to the Manager, Technical Support.

**Role Responsibilities**:

- Deliver exceptional customer service by responding quickly, thoroughly, and empathetically to sensitive, urgent requests from customers.
- Maintain meticulous case health, including meeting or exceeding SLAs, timely and thorough issue resolution, and detailed case notes.
- Work collaboratively with your Technical Support team members to drive resolution to customer-facing issues, escalating cases when necessary.
- Contribute to a customer-facing knowledge base that enables self-serve case resolution.
- Provide on-call or holiday coverage outside of standard business hours, if required.

**Qualifications**:

- Post-secondary education in Computer Science, Engineering, or have equivalent experience
- Experience in a technical, customer-facing support role
- Excellent written and verbal communication skills
- Strong customer service skills and technical aptitude
- High degree of resourcefulness, flexibility, and adaptability
- Highly collaborative within and across teams
- Strong organizational and critical thinking skills, with an ability to prioritize
- Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset

**The Most Important Thing**:

- ** CARE** -We care about each other and our mission to make a difference in the world.
- ** OWN** -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
- ** DEDICATE** -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- ** EVOLVE** -We are constantly innovating and exploring new ways to work together to make an impact with our work.

**Compensation & Benefits**:

- Compensation Range:

- MIN: $66,200 - MID: $82,700 - MAX: $99,200 Currency: USD
- Magnet is proud to offer benefits such as:

- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _
- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._

  • IT Technical Support Analyst

    7 days ago

    Calgary, Alberta, Canada WestJet Full time

    Job Description:We are seeking an IT Technical Support Analyst to join our team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices. This role involves troubleshooting and resolving issues, ensuring the smooth operation of desktop environments, and...

  • Technical Analyst, Desktop Support

    7 days ago

    Calgary, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us, this is where your career story takes off.** **Overview** The...

  • Technical Analyst, Desktop Support

    5 days ago

    Calgary, Alberta, Canada WestJet Full time

    Career Opportunities: Technical Analyst, Desktop Support (100308)Requisition ID 100308 - Posted - IT Technology - Calgary, AB (YYC) - WestJetPosting Close Date: 03/17/2025 (Please note the posting will close at 11:59pm MST)Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian...

  • Financial Analyst

    2 days ago

    Calgary, Alberta, Canada Technical Support Group Staffing Services Ltd. Full time

    TSG STAFFING SERVICES is currently recruiting a FINANCIAL ANALYST for an opportunity in the Greater Medicine Hat Area in an Operating Plant environment.Job Responsibilities:1. Support development and implementation of improvements in financial systems, processes and practices to manage capital and operating cost management for our client through analysis and...

  • Technical Support Analyst

    2 days ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and...

  • ▷ [High Salary] Technical Support Analyst

    2 weeks ago

    Calgary, Canada Precision Drilling Corporation Full time

    Precision Drilling has an onsite opening for a Technical Support Analyst, Intermediate, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow. Joining Precision Drilling means joining a supportive culture that values your role as a key contributor to our future. As a large...

  • IT Technical Support Analyst

    3 days ago

    Calgary, Canada Accurate Network Services Inc. Full time

    Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...

  • Junior Technical Support Analyst

    1 week ago

    Calgary, Canada Improvado Full time

    **About Improvado** Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...

  • Analyst, Systems Technical Support

    4 weeks ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Alberta, Canada Gilder Search Group Full time

    With our head office in Calgary and branch office in Edmonton, Shing Digital Inc. has been providing custom IT solutions to businesses since 2001. Shing provides timely, effective IT solutions that meet and exceed our client's current needs while keeping an eye on their future needs as well. You'll often hear us saying: "It's a Shing Thing" which means...

  • Only 24h Left Technical Support Analyst

    2 weeks ago

    Calgary, Alberta, Canada Precision Drilling Corporation Full time

    Precision Drilling has an onsite opening for a Technical Support Analyst, Intermediate, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow.Joining Precision Drilling means joining a supportive culture that values your role as a key contributor to our future. As a large...

  • Technical Service Desk Analyst

    5 days ago

    Calgary, Alberta, Canada Precision Drilling Corporation Full time

    Precision Drilling Corporation is seeking a highly motivated and organized Technical Support Analyst to join its team. As a key member of the IT department, the successful candidate will be responsible for providing technical support to ensure an efficient IT environment for users.The ideal candidate will have excellent communication and problem-solving...

  • Technical Analyst

    3 weeks ago

    Calgary, Canada Bentley Systems Full time

    **Location**:Calgary Office - Hybrid work model **Position Summary**: Bentley Systems is seeking a **Technical Analyst** for our Cohesive Americas Division and Canadian Service Delivery department. The Canadian Service Delivery team specializes in implementing Enterprise Asset Management solutions to diverse industries across all markets and has grown to...

  • Technical Support Specialist

    5 days ago

    Calgary, Alberta, Canada WestJet Full time

    Company OverviewWestJet is a leading Canadian airline that offers scheduled service to over 100 destinations worldwide.Job DescriptionThe Technical Analyst, Desktop Support plays a critical role in ensuring the smooth operation of WestJet's desktop environments. This includes troubleshooting and resolving hardware and software issues, as well as providing...

  • Technical Support Specialist

    3 days ago

    Calgary, Alberta, Canada Improvado Full time

    Business Analyst - Data InsightsImprovado is a leading marketing intelligence platform serving global enterprises. Our goal is to empower marketing teams with accurate, actionable insights.Job DescriptionAs a Data Resolution Analyst, you'll play a critical role in resolving data-related issues for our clients. Your expertise will ensure our platform delivers...

  • Technical Support Expert

    2 days ago

    Calgary, Alberta, Canada WestJet Full time

    WestJet is seeking an experienced Intermediate Analyst to join our team. As a technical resource, you will provide support for various technology systems that are critical to delivering value to the organization.You will be part of an operational pod and will be responsible for administering, implementing key improvements, troubleshooting issues, and...

  • Technical Analyst Student

    4 weeks ago

    Calgary, Canada Tundra Oil & Gas Limited Full time

    _Tundra Oil & Gas is a Manitoba-based oil and gas exploration and production company and a wholly owned subsidiary of Winnipeg-based James Richardson & Sons, Limited. Tundra’s head office is in Winnipeg, with additional offices in Virden, Estevan, and Calgary. At Tundra, we believe that our people are the foundation of our success, and we are dedicated to...

  • Technical Supporter

    3 weeks ago

    Calgary, AB, Canada Airdrie LAN Full time

    Company Description Airdrie LAN is a locally owned MSP business based in Calgary & Airdrie, AB, offering a wide variety of IT managed services to the community of Airdrie, Calgary, Canmore, Edmonton, and greater Alberta. Our technicians are CCNA, VMware & CompTIA A+ certified, professional, and committed to providing exceptional service since 1999. This...

  • Technical Supporter

    3 weeks ago

    Calgary, AB, Canada Airdrie LAN Full time

    Company Description Airdrie LAN is a locally owned MSP business based in Calgary & Airdrie, AB, offering a wide variety of IT managed services to the community of Airdrie, Calgary, Canmore, Edmonton, and greater Alberta. Our technicians are CCNA, VMware & CompTIA A+ certified, professional, and committed to providing exceptional service since 1999. This...

  • IT Support Analyst

    6 days ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** IT Support Analyst **Vacancy No** VN7917 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** ***About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities,...