Branch Operations Assistant

3 weeks ago

Vancouver, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.

The RBC Dominion Securities Management team located in Vancouver on SW Marine Drive is looking for a Branch Operations Assistant to join their team You will provide superior service along with administrative and operational support to clients and employees.

**What will you do?**
- Help manage incoming communications from clients, advisors and other internal and external partners.
- Provide attentive and accurate service to clients and respond to their needs
- Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
- Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

**What do you need to succeed?**

**Must-have**
- Meticulous attention to detail and excellent time management skills
- Exceptional written and verbal communication skills in English (Mandarin or Cantonese knowledge is an asset)
- Strong Microsoft Office skills
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions

**Nice-to-have**
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program which include competitive compensation and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to building close relationships with clients

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value

**Job Skills**

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

**Additional Job Details**

**Address**:
450 SOUTHWEST MARINE DR:VANCOUVER

**City**:
VANCOUVER

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-11-14

**Application Deadline**:
2023-12-09

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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