Office Manager

**Newcastle Dentistry** is a new office in the Town of Newcastle, Ontario. We are a progressive, modern, family practice that is focused on exceptional patient care for our community. Our office offers employees a wealth of challenging and rewarding career opportunities. We are a successful and fast-growing company that values diversity and innovative thinking and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering a wide range of career paths, comprehensive training, and leadership development opportunities.

**Who do we have in mind?**
- We are looking for someone with **drive and passion** for customer service, who is able to manage the business leading by example
- **Our most important asset is our people**, so we need someone ready to hire and develop A-players with transparency and respect
- Someone willing to work alongside the team to **promote alignment** in helping our patients get healthy, and stay healthy, by providing the highest quality clinical experience to every patient, **through improved treatment planning** within the practice and clinical team.
- Last but not least, we want a fast learner, a critical thinker capable of turning data into knowledge with experience managing dental operations.

**What would you be accountable for?**
- Achieve the annual revenue budget
- Re-activate our current patient base that have unscheduled hygiene
- Support ongoing management of pre-booking appts.
- Manage and maintain a staffing strategy that manages staff efficiency
- Manage and maintain a dental supply strategy by working with your team and external vendor.
- Increase our customer satisfaction and constantly measure our KPI’s
- Performance management with an open communication policy
- You will be accountable for being creative, from conflict resolution to new initiatives creativity is a plus, we want to hear your ideas.

**In terms of qualifications?**
- Not going to lie this is a challenging role, so you will need to have 3 to 5 years of experience in dental administration.
- The dental field is highly regulated environment, so we are looking for someone with experience managing a dental or medical office.

**What do we offer?**
- We have a great benefits Package with extended Health Care
- Salary abodes the market with an extra bonus
- Mentorship and training programs

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Newcastle, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person