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Equipment Rental Specialist

4 months ago

Kitchener, Canada Sunbelt Rentals of Canada Full time

Are you seeking an entrepreneurial, empowering workplace that allows you to:

- Develop skills for career growth through an outside sales or operational management career track
- Use your inside sales or customer service skills for steady hours & potential overtime
- Work with an incredible team of people to make it happen for customers

Sunbelt Rentals--the fastest growing rental business in North America--is seeking an Equipment Rental Specialist.

The Equipment Rental Specialist is responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction/industrial equipment and store items. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders, create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful, and professional attitude at all times.

Position Responsibilities:
Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
Negotiates price and volume of original orders by maximizing rate and volume
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Records details of calls in phone log and maintains lost rent logs
Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
Follows Standard Operating Procedures
Ensures all activity and customer transactions are performed within Sunbelt safety policies
Performs other duties as assigned by the manager

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador

Sunbelt Rentals has competitive compensation and a comprehensive benefits program.

Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals is an Equal Opportunity Employer — women, people with disabilities, Aboriginal peoples, and visible minorities.

EAST21

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off
- Vision care

Day range:

- Monday to Friday

**Experience**:

- Office Admin: 1 year (preferred)
- Construction: 1 year (preferred)
- Tool Rental: 1 year (preferred)

Work Location: One location