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Courier Team Lead
4 months ago
**Job Description**:
GENERAL SUMMARY
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
**Educational Requirements**
- High school diploma/equivalent
**Related Experience Requirements**
Minimum number of years required for entry to this job
- 2 years current courier experience
**Technical Skill Requirements**
Solid knowledge of the following:
- Must possess a valid drivers licence and have a good driving record.
- Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
- Remains current with training in BP and defensive driver / process updates.
- Good understanding of FedEx products, features of service, general operations.
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
- Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
- Ability to prioritize and delegate in a time-sensitive manner.
**Interpersonal Skill Requirements**
- Demonstrated excellent interpersonal, customer relations and communication skills.
- Good analytical, problem solving, prioritization and organization skills
- Team player
**DISCLAIMER
