Sales Specialist, Millwork

5 months ago

Brantford, Canada Rona Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Our expectations**:
The primary function of the Sales Specialist, Millwork is to serve as the store expert on millwork (including interior/exterior fixings such as windows, doors, trim, ceiling tiles, and skylights) by providing detailed product information to both customers and other RONA associates.

**Your role**:

- Generate leads, conduct sales activities, and build relationships with customers including promoting and recommending products, plans, or installation services that match customer needs
- Inform customers on pricing, options, or status on pending orders
- Keep shelves stocked and correctly displayed
- Coordinate successful completion of projects and orders including performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
- Provide excellent customer service through the daily execution of RONA customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
- Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks
- Operate store equipment
- Support other departments as needed

**The qualifications we are looking for**:

- High school diploma or equivalent
- At least 1 year of experience in a trade directly related to this department (Millwork)
- At least 1 year experience entering and submitting customer sales orders, including special orders
- At least 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs
- At least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plans
- At least 2 years of experience in a sales environment with required sales goals or metrics
- Ability to lift up to 40 pounds daily without assistance

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