Brightdrop Service Parts Canadian Lead Analyst

6 days ago

Ontario, Canada General Motors Full time

If you are ready for a new and exciting role to help change the way General Motors will improve the delivery of goods and services - the BrightDrop team is for you Take the opportunity to join our team as it sets the course for the future of aftersales service parts in Canada for these revolutionary new electric commercial vans (Zevo) and electric carts (Trace). Be at the forefront of this innovative new business delivering reduced cost, maximized productivity, improved safety and a reduced carbon footprint for its fleet customers as it expands into the Canadian market.

We seek passionate and experienced individuals ready to join a collaborative, high performing team to innovate and make a difference

**We are looking for someone who is Bilingual i.e. proficient in English/ French.**

**Roles & Responsibilities**:

- Coordinate the development and deployment of the BrightDrop aftersales service parts model including parts fulfillment, warehousing, and logistics for electric vehicles, e-carts and other future products in the Canadian market
- Perform the primary role to interface between service parts team and CAMI manufacturing plant in Ingersoll, Ontario
- Leverage existing processes and systems launched in the US for expansion to Canada
- Support development and integration of service parts processes with BrightDrop unique IT systems and existing GM systems
- Prioritize personal activities to complete daily responsibilities while supporting assigned projects and ad hoc requests
- Perform analytical work to deliver insight from emerging data
- Recommend changes to leadership based on continuous improvement or organizational priorities
- Collaborate with teams internal and external to BrightDrop for projects and initiatives
- Seek feedback from customers on BrightDrop performance and opportunities

**Required Qualifications**:

- Experience in the fields of Supply Chain Management, Warehousing and Logistics
- Minimum 5 years work experience in the same domain
- Knowledge of import/export processes and cross-border order shipping
- Customer contact or dealer network support experience
- Customer centric mindset
- Adaptability and thrives in ambiguity (start-up mindset)
- Creative approach to problem solving and flexibility to course correct as required
- High level of analytical ability where problems are unique, difficult, or complex
- Strong oral & written communication skills (bilingual French-Canadian and English)
- Ability to work independent from leader while completing tasks efficiently and on time in a remote work environment (Note: role will be located in Ontario, Canada reporting to leader based in Warren, MI)
- Ability to setup and effectively facilitate virtual meetings
- Ability to prepare and present material to senior leadership
- High level of interpersonal skills to work collaboratively with others across the BrightDrop and GM organizations

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

**Equal Employment Opportunity Statement**

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.

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