Customer Service Agent

4 weeks ago

Winnipeg, Canada CAA Club Group Full time

**About Us**:
As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:

- DUTIES/RESPONSIBILITIES:
- Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
- Utilizes CAA methodologies to identify and sell relevant products and services to members and customers.
- Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
- Utilizes relevant CAA partner websites to counsel and process various product transactions
- Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
- Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
- Completes all monetary/financial transactions procedures according to established procedures.
- Displays a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Performs other job-related duties as assigned.
- REQUIREMENTS:
- Post-Secondary education in Tourism, or Travel Counselling preferred.
- Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
- Minimum 1 - 2 years of experience in a similar or related position.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

  • Customer Service Agent

    7 days ago

    Winnipeg, Canada Calm Air International LP Full time

    **Position Title: Customer Service Agent** **Location: Winnipeg, MB** **Status: Full Time - Term & Casual** **Start Date: Immediately** **Position Summary**: Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are...

  • Customer Service Agent

    7 days ago

    Winnipeg, Canada Calm Air Full time

    **Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Part Time **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily...

  • Customer Service Agent

    4 weeks ago

    Winnipeg, Canada Calm Air Full time

    **Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Casual **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled...

  • Customer Service

    1 month ago

    Winnipeg, Canada ADFAST Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent

    3 weeks ago

    Winnipeg, Canada Bouygues Energies and Services Canada Limited Full time

    This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement. Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities: - Prepare, issue, validate and amend the Restricted Area Identification Card...

  • Reservations Customer Service Agent

    2 weeks ago

    Winnipeg, Canada Calm Air Full time

    958 Ferry Rd, Winnipeg, MB R3H 0Y8, Canada Req #314 Position Title: Reservations Customer Service Agent Location: Winnipeg, MB Status: Full Time Term Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba,...

  • Part Time Customer Service Reservation Agent

    1 month ago

    Winnipeg, Canada U-Haul Full time

    **Location**:461 Century St, Winnipeg, Manitoba R3J1J9 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...

  • Customer Service Coordinator

    2 weeks ago

    Winnipeg, Canada Northern Property REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...

  • Customer Service Coordinator

    1 week ago

    Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...

  • Customer Service Coordinator

    7 days ago

    Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...

  • Customer Service Coordinator

    1 week ago

    Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...

  • Customer Service Coordinator

    1 week ago

    Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...

  • Customer Service Coordinator

    6 days ago

    Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...

  • Customer Service Coordinator

    6 days ago

    Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...

  • Guest Service Liaison Agent

    7 days ago

    Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

    Full Job Description Here are Holiday Inn Express, We want the best experience for our guests, Being Ready to cater their needs. We are looking for a Guest Service Liaison Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This new position's responsibilities include registering guests, managing...

  • customer service agent

    4 weeks ago

    Winnipeg, Canada Durabuilt Windows & Doors Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAddress customers' complaints or concernsAnswer inquiries and provide information to customersArrange for billing for servicesIssue receipts and other formsMaintain records and statisticsObtain and examine all relevant information to assess client feedback, enquiries and...

  • Customer Service Manager

    4 weeks ago

    Winnipeg, Canada Alero Worldwide Full time

    **Description** As a Senior Customer Service Supervisor, you will be responsible to oversee and direct the daily tasks and provide direction to Account Reps and Call Center Staff. Other Supervisory duties include training, resolving customer escalations, evaluating/coaching staff and be the liaison to Operations Manager ensuring Departmental goals align and...

  • Customer Service Agent

    1 month ago

    Winnipeg, Canada Humphry Inn & Suites Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset **Tasks**: - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Maintain records and statistics - Receive and log complaints - Receive payments - Sell...

  • Bilingual Customer Support Agent

    2 days ago

    Winnipeg, Canada Randstad Canada Remote Work Freelance Full time

    Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? Are you fluency level bilingual in French and English ? If you answered yes, then we would like to hear from you!We are currently hiring for a Customer support agent to work for a call center to...

  • Customer Care Agent 1

    7 days ago

    Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: As the Customer Care Agent 1, you will respond to enquiries related to standard insurance and registration transactions, informational enquiries, and performs related transactions, such as opening claims and scheduling appointments. Throughout all transactions, you will verify the information entered in the appropriate system. En tant...