Veterinary Emergency Hospital Receptionist

2 months ago


Brampton, Canada North Town Veterinary Hospital Full time

**Client Care Representative - Veterinary Hospital**

**North Town Veterinary Hospital**

**Brampton, Ontario**

Do you love people and animals? Are you highly organized and love learning? If so, we have a fantastic full-time, permanent position for an enthusiastic Veterinary Client Care Representative at North Town Veterinary Hospital. We are a full-service 24 Hour hospital offering regular preventative veterinary care and around-the-clock emergency services. We have been proudly serving our community in Brampton for over 30 years. This is a perfect opportunity to work in a challenging yet supportive environment where learning and development opportunities are endless.

**Responsibilities**:
**Client Care Representative**
- Provide friendly, knowledgeable, enthusiastic client care
- Ensuring every client feels welcome and valued
- Phone triage, assess urgency of pet health concerns
- Schedule and confirm appointments
- Process insurance claims
- Prepare invoices and handle payments
- Maintain and update client records using Avimark software
- Perform administrative duties
- Maintain hospital cleanliness

**Job Requirements**:

- Be a people person with proven client service skills
- Excel in handling stressful situations with empathy and professionalism
- Have previous work experience and/or a strong interest companion animal care
- Have excellent verbal and written communication skills
- Have great attention to detail and focus while working in a fast paced environment
- Have prior knowledge or the ability to work with Avimark software
- Be comfortable handling animals
- Be an excellent team player, who loves to learn
- Be proactive and take initiative to work effectively without supervision
- Be able to prioritize your workload
- Be flexible to work evenings, weekends and holidays. This is a 24 hour, 365 day a year hospital.
- Able to lift 50 pounds

We offer a competitive compensation, health & dental benefits, outstanding medical and pet supply discounts and an exciting work environment

We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: $17.20-$18.00 per hour

Expected hours: 30 - 42 per week

Additional pay:

- Retention bonus

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Are you willing and able to work regular evenings and weekends on an ongoing basis?
- Do you have experience working in the Animal Care/ Veterinary field? If so, for how long?

Work Location: In person

Expected start date: 2024-10-20



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