Team Lead, Bench Tax

4 months ago

Toronto, Canada Bench Accounting Full time

**What's Bench? **Visit Bench's latest news to see what's happening, and read what our customers have to say. You can also check us out in Medium, on our LinkedIn page, our Instagram, and our Life at Bench Blog.
We acknowledge that Bench is founded on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh _(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._

Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between managing their books and running their businesses.

Our mission is to help every business owner thrive, by providing financial insight and peace of mind in one seamless platform. From creatives to chiropractors, Bench helps thousands of small business owners and entrepreneurs master their financial lives. Because understanding your finances should be three things: simple, effortless, and affordable.

We're growing fast, and we're looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what it's like to work at Bench and read more about our business here
- **What's the Bench Tax team like?**

At the core of it, Tax Advisory and Tax Review at Bench are people-centric teams focused on helping small business owners and entrepreneurs in the US with all things income tax.

With Bench Tax we allow our customers to ditch the tax season stress, forever. We're a startup within a startup; a small but mighty team working cross-functionally within Bench to deliver accurate tax returns and positive outcomes for our customers.

**What you'll get up to**:
The Team Lead provides the necessary leadership for a team of high performing Tax Professionals and collaborates closely with other Benchmates across Bench to support our clients.

As a supportive coach and leader, you will be responsible for driving high performance within your team while simultaneously participating in the growth of our Tax Services at Bench. The Team Lead is a mentor, problem solver, decision maker and a powerful communicator. You will face exciting and challenging tasks every day and your presence will be instrumental to the continued success of the Tax team at Bench. In this role you'll need to be confident and comfortable asking probing questions in order to solve complex problems and balance the needs of an experienced and knowledgeable Tax team.

**Take a look at some of the things you'll dive into under our 3 main proficiency pillars**:
**1) Performance and Strategic accountability**
- You embrace every success, setback, conversation and experience as a means of fostering a high performance environment and a low-ego culture. You are results driven and you don't settle for good enough._
- Take full responsibility for the qualitative and quantitative performance outcomes of your team of direct reports. Through coaching and smart goal setting, achieves business measures of success and team level key results in a challenging, sustainable and supported way

**2) Making the people around you better**
- You are a passionate people leader who understands how to motivate and support your team. You're comfortable asking questions when working through challenging situations in order to get to the root cause of an issue and lead your team to a solution where everyone is committed to the way forward._
- Creates an engaged team that is deeply connected to our mission and committed to Bench as a place they want to grow and contribute to long term

**3) Making good decisions quickly**
- You take risks through committing to bold decision making, knowing that sometimes, you'll get it wrong. You'll solve first for the client, then for the Benchmate, and finally for Bench._
- Continually challenging yourself and others to experiment and make changes to the team by introducing new ideas, methods, etc. with the goal of consistently improving team performance.
- When you are an accountable decision maker, you look for contrarian inputs...but are also ready to boldly drive to a decision.

**What you'll need**:

- At minimum, 1 year of experience managing a front line team in Client Experience or Client Operations
- An understanding of what it takes to develop highly engaged teams while driving high performance.
- You demonstrate the ability to coach instead of protect.
- You're pumped to fundamentally change the lives of our customers through the positive outcomes your team can create.
- The ability to communicate in a way that allows you to demonstrate an understanding of new concepts while also challenging the norm and driving performance within the team to new levels
- The ability to prioritize short-term initiatives against long-term strategy & direction
- The ability to lead through change in a continuously growing environment
- An openness to grow your tech skills by managing the team's workflow using software tool

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