Bilingual Assistant Manager, Sales

3 weeks ago

Edmonton, Canada Orbit Insurance Services Full time

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
Reporting to the **_Manager, National Sales_**, you’ll be responsible for assisting in managing staff and organizing and monitoring work processes.

The core parts of your role will be to:

- Attracts new business. This includes responding to customers questions or complaints, initiating new business through incoming phone calls, mailings and cross-marketing initiatives, and provides feedback with regards to preparing the new business inserts for client policy kits.
- Resolves product or service problems and customer complaints as required. This includes clarifying the complaint, determining cause, selecting and explaining the best solution, making recommendations to management, and following-up to ensure resolution.
- Supports staff by responding to daily operational and sales questions from the sales representatives, clarifying information, and providing direction and counseling as required. Provides necessary data and assists the Sales Representatives with home and auto presentations, seminars, etc.
- Determines responsibilities and functions that require assignment of sales representatives and sales administration representatives to special projects.
- Tabulates the sales standards data monthly. This includes requisitioning bonus payments and maintaining the year-to-date figures for management.
- Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
- Assists in establishing strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.
- Provides information to the National Sales Manager including annual objectives, business opportunities, results, trends, and competitive information.
- Assists in managing the department and coordinating activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.
- Increases management’s effectiveness. This includes recruiting, selecting and training individuals, communicating strategies and objectives, and providing workers with the necessary resources to perform individual job responsibilities efficiently.
- Assists in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, monthly meetings, motivation and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.
- Liaises with the management and the corporate facilities team on specific matters, including but not limited to, vendor commitments and contracts, and engages with landlord on facility matters when required.
- Coordinates with corporate Technology Services on relevant matters of equipment, systems issues, Business Continuity Plan (BCP) requirements, etc.
- Provides information and resolves user problems relating to system errors and general accounting errors.
- Performs other duties within competence, as assigned.

**Qualifications** Let’s Talk About You**:

- A university degree in business or completion of AIIC/CIP designation.
- An AIC and RIBO license.
- A minimum of two years’ experience in a supervisory role.
- A minimum of three years’ experience in a personal lines automobile and property insurance
- A minimum of three years in a sales role.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Proficiency in English and French is required as there are frequent interactions with colleagues and clients across the country.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehens

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