Credit and Collections Analyst, Data Strategy

7 months ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Credit and Collections Analyst, Data Strategy & Analytics

**Reports to**: Collections Analytics Lead

**Status**: Full Time, Regular

**Division**: Enercare Home and Commercial Services

**Location**: Markham (Hybrid)

Reporting to the Collections Analytics Lead, you will play a key role in a highly visible team within the organization to advance our business as we execute our data strategy. This is a great opportunity for an individual with an appetite for using data to drive insights, presenting key learnings, and delivering transformational outcomes to our business.

You are an inquisitive and results-driven individual with advanced analytics experience, a keen business sense, and a passion for telling stories with data. You contribute to the success of the Collections function by digging deep into Enercare’s data architecture and providing our team with high performing datasets, ensuring continuous high levels of service through development and oversight of KPIs, and researching emerging trends and technologies in the Credit and Collections space.

**Responsibilities**:
Leverage your strong analytical background in order to collaborate with various business partners to:

- Lead collections analytics, strategy and portfolio performance assessment
- Manipulate and maintain high quality datasets to facilitate precise and efficient analysis
- Generate analytical recommendations to influence stakeholders in their actions to improve collections revenue and streamline operations
- Research and help implement modern collections practices and emerging technologies
- Ensure credit risks are quantified with effective management reporting, across all components of collections (People, Data, Process, Technology, and Strategy)
- Manage processes to ensure clean and accurate data in a form readily available for analysis
- Provide oversight of collection efforts by developing performance dashboards/reports and early warning triggers

**Qualifications**:

- An undergraduate degree in a quantitative discipline and/or a strong background in quantitative analysis
- Strong experience with statistical software packages such as SQL, Python, or R
- Experience working with business intelligence tools such as Power BI, Tableau, etc.
- Strong judicious relationship-building and negotiation skills to articulate sound recommendations and influence stakeholders
- Excellent communication and presentation skills: can convey messages in a clear, and succinct manner
- A results-driven individual with a high level of curiosity and the ability to dive into details without losing sight of the big picture
- Exceptional organization skills to prioritize, manage, and implement a variety of contesting initiatives in a fast-paced environment
- Prior experience in credit/collections or call center operations considered an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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