Credit and Debt Analyst

3 weeks ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.

**Role**: Credit and Debt Analyst

**Status**: Regular, Full Time

**Reports to**: Manager, Credit and Debt Management

**Division**: Credit and Collections

**Location**: Hybrid - Markham

**Summary**:
This position is accountable for inbound and outbound collections Vendor support for Residential and Commercial accounts in arrears and related administrative work. Including providing support for Credit approvals for Residential and Commercial.

**Scheduled hours**: 1PM - 9PM Monday - Friday

**Accountabilities**:

- Handle the Vendor Management relationship with our vendor partners, ensuring the vendor is meeting performance expectations and developing strategies to collect past-due Residential/Commercial accounts to reduce the AR.
- Dealing with escalations for residential accounts, working closely with EET (Executive Escalations Team), Sales and Management to mitigate any complaints.
- Implementing approved credit and collection strategies, policies, procedures, and internal controls to minimize credit risk, and maximize collected amounts for Residential and Commercial accounts
- Tracking and reporting performance levels and statistics for Accounts Receivable (daily, weekly, monthly), and monitoring impacts of any procedural changes.
- Reporting preparation and analysis for unapplied credits
- Bankruptcy preparation/tracking and filing.
- Assisting with projects related to clean up of outstanding receivables
- Helping with UAT testing for new programs and assisting with software upgrades when required.

**Qualifications**:

- Minimum 5 years collections experience in a Credit and collections role.
- Post-secondary education (University Degree, College Diploma or equivalent).
- Ability to perform sound credit counseling advice and assertive collection techniques.
- Excellent customer service orientation and strong communication skills.
- Strong problem-solving skills.
- Detail oriented
- Ability to work in a fast-paced environment.
- Computer skills: Strong Excel, Access, Word, PowerPoint are essential.
- Knowledge of collections dialer efficiencies

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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