Golf Shop Lead

7 months ago

Grande Pointe, Canada Southside Golf Centre Full time

**Golf Shop Lead & Merchandiser**

**Southside Golf Course**

**2226 Southside Road, Grande Pointe, Manitoba**

The Southside Golf Course, a privately owned club, seeks a personable, motivated, and career-oriented Golf Shop Lead & Merchandiser that directly reports to the Assistant General Manager. The Golf Shop Lead & Merchandiser will be an integral part of the leadership team for Golf Shop & Outside Service operations and administration.

**Job Location**: Southside Golf Course 2226 Southside Road, Grande Pointe, Manitoba

**Job Type**: Seasonal

**Experience**: Minimum 2 years’ experience in either golf or retail/merchandising operations is preferred.

**JOB SUMMARY**
- This is a seasonal position perfect for a forward-thinking and dedicated individual possessing strong communication skills and keen attention to detail.
- Assures the efficient daily function of the Golf Shop & Outside Services operations to provide guests with an exceptional golf experience, inside the golf shop & on-course, for which Southside Golf Course is well known. The expectation is to lead by example and provide an enjoyable, positive, and memorable environment for customers and staff.

**QUALIFICATIONS**
- Is skilled in supervising, mentoring, and developing high achieving employees. Perpetual training and coaching are essential.
- Is organized, predictable, consistent and detail oriented with the ability to multi-task and prioritize competing or conflicting projects.
- Required computer skills of Word, Excel, CANVA, and POS systems (Tee-On considered an asset)
- Has strong organizational and time management skills; identifying the details necessary to consistently achieve high levels of quality, satisfaction, and outstanding guest experiences.
- Has a professional appearance and demeanor and expects the same from their team members.
- Hands-on and effective team building and leadership skills.
- Ability to communicate job requirements and expectations to a diverse staff, and positively motivate them to understand and execute those expectations.
- Must demonstrate appropriate analytical skills, attention to detail, organizational, and management skills.
- Flexibility to perform any job/shift in whatever capacity as requested by the AGM that may be necessary for smooth operations of the club.
- Exceptional communication and interpersonal skills. Ability to express ideas clearly and precisely in oral and written forms.
- The ability to make guests and members feel they are consistently taken care of, while enforcing club policies.
- An understanding of golf and the traditions of the game.
- Must be willing to work a variety of shifts: Days, Evenings and Weekends and Holidays March - October
- Retail/Merchandising experience required.
- Golf course experience and knowledge is considered an asset.
- Leadership experience is required.
- Smart Choices required.
- Exceptional customer service standards required.
- Ability to work in a fast-paced and front-facing environment.
- Must have reliable transportation.

**JOB DESCRIPTION**
- Reports to and works closely with the Assistant General Manager (AGM) to ensure clientele satisfaction is met and performs specific tasks as requested by the AGM.
- Work closely with AGM to develop techniques to drive Golf Shop revenue.
- Communicate with event clientele, guests, members, vendors, and staff; listen to concerns and suggestions; observe, assess, and evaluate all areas of responsibility; work closely with the AGM to implement appropriate and incremental improvements.
- Assist with Golf Shop Team product knowledge training and development, including sales targets and goals.
- Assist AGM with tournament & league organization and execution.
- Interacts positively, professionally, and politely with all team members, vendors, and the community to promote a team effort.
- Must maintain a “lead by example” approach and act as a back up to staff members in a variety of areas and shifts.
- Assists the AGM in all operational and functional areas of the Golf Shop & Outside Services as needed and directed.
- Maintains positive vendor relationships and seeks new outlets for improved products and services.
- Ensures proper opening, closing, and security procedures of the Golf Shop and Outside Services
- Respectfully, effectively, and promptly addresses challenges & conflicts, makes decisions to resolve issues, and implements improvements in Golf Shop & Outside Services operations.
- Keeps the AGM informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
- Undertakes special projects from the Assistant General Manager as assigned.
- Manage inventory levels.
- Assist in purchasing merchandise.
- Coordinate and perform specialized projects as requested.
- May assist in the operating of special events as needed.
- Execute daily golf shop operations including: booking tee-times & reservations, collecting guest fees & golf cart r

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