Assistant Operations Manager

5 months ago


Heritage Pointe, Canada LaunchPad Golf Full time

**Assistant Manager Operations - LaunchPad Golf**

Reports to the **General Manager & Operations Manager**

**What is LaunchPad?**

LaunchPad Golf is a year-round sports entertainment facility that offers a fun and rewarding hospitality career, geared towards providing exceptional guest experiences and entertainment.

We encourage **fun**, hard work, and social interaction. We believe when our crew is happy, our guests are happy.

**Who excels at LaunchPad?**

Are you a social and charismatic sports entertainment enthusiast? Do you have a passion for guest service? Do you consider yourself a foodie or cocktail enthusiast? Then you’ve found the place LaunchPad Golf is looking for you

**Overview**

The assistant manager to operations is responsible for welcoming guests to LaunchPad alongside the other concierge staff and kicking off their experience You play an important role in the start of the guest experience with a seamless check-in using our reservation system. As a leader in the building you will be required to understand how our technology works, how to play and have fun in our space. Being the lead we will have expectations to have a better understanding of the technology of Inrange and POS programs. Other managers will look to you when the operations manager is not present.

**Responsibilities**

Responsibilities will include, but are not limited to the following:

- Welcome guests to LaunchPad with a seamless check-in experience
- Understand reservation booking technology to properly manage the day-to-day bookings of guests. Take in and respond to requests that come in through Seven Rooms
- Recognize possible issues in the days reservations and use seven rooms to help alleviate as many as possible. Major issues can be reported to management.
- Able to troubleshoot minor issues when it comes to Seven Rooms
- Assign staff members to cleaning suite and hotflips on busy nights
- Understand and explain POS system for food and beverage orders
- Understand and be able to troubleshoot minor Inrange technology issues and explain to guests how it works while in the suite - add more time, suggest games, or even **brag about your high score**:

- Report daily bookings to the manager on duty to ensure proper execution of the day and have preference sheets ready for the day's group events.
- Communicate with the sales team with regards to private bookings and group events
- Strong knowledge of LaunchPad merchandise able to explain the benefits of the products to our guests
- Ensure that the check-in area is always clean and presentable alongside the other workers
- Keep constant communication with the F & B team whether it be about enhancing the guests experience or..
- Other duties as assigned or required

**Requirements**:

- Minimum 2 year in the hospitality or golf industry, preferred, not required
- A good understanding of technology platforms or the eagerness to learn
- Strong attention to detail
- Time management as a strength is a must
- Ability to stay flexible and eager to learn
- Have confidence in front of guests, able to greet and ensure that they will be in fo
- Be time efficient, recognize the down times and be comfortable to task others to keep up with daily and weekly checklists from management
- A strong team player who isn’t afraid to show appreciation and give support to fellow staff members
- Ability to lead other team members to success
- Being organized is a must
- Highly dependable. We want to count on you Flexible schedule, including evenings, weekends, or holidays
- ProServe Certified
- **Ability to have fun and encourage others to enjoy themselves at LaunchPad**

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Supplemental pay types:

- Tips

Work Location: In person



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